Manager, Off-Premise Operations
About The Position
The Manager, Off-Premise Implementations & Franchise Support is responsible for the testing, activation, deployment, and ongoing performance of off-premise business channels, including online ordering, delivery marketplace integrations, catering, and related digital platforms for the dual-brand Applebee’s & IHOP concept. This role serves as the primary operational lead for new restaurant openings, ownership transitions, conversions, and major off-premise activations. In partnership with brand teams, internal stakeholders, and external vendors, this position acts as the subject matter expert for off-premise systems, integrations, and workflows, ensuring accurate, stable, and efficient digital ordering operations.
Requirements
- Bachelor’s degree in Business, Hospitality, or related field (or equivalent experience)
- 3–6+ years of experience in operations, project management, analytics, or restaurant technology
- Working knowledge of POS, KDS, and integrated restaurant technologies
- Strong analytical and problem-solving skills
- Proficiency in Excel, PowerPoint, and Word (MS Project a plus)
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication and stakeholder management skills
- Ability to collaborate cross-functionally and influence without direct authority
Nice To Haves
- Experience in restaurant or multi-unit environments preferred
Responsibilities
- Lead off-premise onboarding and activations for new openings, ownership changes, conversions, relocations, and major operational updates
- Coordinate activation of online ordering, delivery, catering, and related platforms
- Develop implementation plans, timelines, checklists, and operational requirements
- Validate restaurant readiness, including menus, system configurations, and workflows prior to launch
- Partner with brand teams, Operations, Technology, Training, Marketing, and vendors to ensure successful deployments
- Monitor off-premise performance and operational health
- Identify opportunities to improve sales, order accuracy, execution, and guest experience
- Provide data-driven insights and recommendations to operators and field leadership
- Support adoption of off-premise best practices and standards
- Maintain expertise across off-premise platforms, including online ordering, delivery, and catering systems
- Support system configuration, menu publishing, integrations, and readiness validation
- Participate in testing, release validation, and deployment of platform updates
- Partner with Technology, Menu Publishing, Olo, DSPs, and vendors to ensure accurate implementation with minimal disruption
- Maintain system documentation and operational standards
- Support rollout of new off-premise initiatives and enhancements
- Contribute to testing, pilots, and scaling efforts
- Document best practices, standards, and lessons learned
- Identify opportunities to streamline workflows and improve execution
- Support multiple concurrent projects and initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
