Manager of Volunteer Engagement

Silver Key Senior Services•Colorado Springs, CO

3d•Onsite

About The Position

Reports to the Director of Volunteer and Community Engagement, and is responsible for recruiting, screening, interviewing, training, and providing resources for all Silver Key volunteer supported programs. Ensure compliance with all volunteer assignments. The role will outline efforts related to volunteer recognition. Reinforce the Five Wishes initiative through volunteer orientation training and fully understand the roles they are supporting. Responsible for retention, support, and evaluation of volunteers throughout all programs. Act as the primary custodian of the volunteer files and ensure they are kept in compliance with local, state, and federal regulations and best practices. Enter data into the Volunteer Engagement information system.

Requirements

Bachelor's degree (B.A.) from four-year college or university; or two years related experience and/or training in volunteer management positions; or equivalent combination of education and experience
Excellent interpersonal skills and ability to relate to people from all walks of life.
Proven track record of expanding organizational capacity through the utilization of volunteers.
Understanding of the unique nature of the trusted volunteer relationship.
Good proficiency in the use of computer software and applications, office equipment, and professional telephone use.
Ability to adequately type quickly with few to no errors is also very important.
Multi-tasking in the use of computers, phone, and office equipment while interacting with clients.
Excellent interpersonal skills and ability to relate to people from all diverse backgrounds.
Demonstrated strong verbal and written communication skills, analytical skills, statistical and mathematical abilities and interpersonal skills.
Ability to read and interpret documents such as volunteer guidelines and procedure manuals.
Ability to write complex reports and distill information for many audiences.
Ability to speak effectively before groups of employees of the organization.
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Strong organizational and communication skills, professionalism, and the ability to quickly adapt to change.
Able to function well in a fast-paced, multi-faceted environment taking concepts and ideas from discussion through execution.
Must possess and maintain a Colorado Driver's License for driving tasks
Must pass drug test and background check prior to hire and periodically during employment as determined by organization standards as well as State and Federal contracting requirements
Knowledge of Silver Key Senior Services mission statement, policies/procedures, business-specific software, and safety regulations.
Requires a background check by Colorado Adult Protective Services (CAPS).

Nice To Haves

Program development and management experience
Volunteer management
Recruitment
Excellent communication skills including public speaking and ability to produce professional written products
Public relations
Marketing experience
Training development
Event planning
Step in on specific tasks for the Director as needed.
Advanced skills in Microsoft and Windows products, particularly Outlook, Teams, Excel, Word, and PowerPoint.
Prior volunteer database experience is preferred.
Knowledge of and ability to implement quality improvement techniques preferred.
Strong interpersonal skills to work with all roles within the organization and pertinent community partners.
Demonstrate responsiveness and sensitivity to cultural differences.
High level of integrity and dependability with strong sense of urgency.
Results oriented.
Problem solving, customer service, creative skills and ability to exercise sound judgment.
Ability to communicate with all levels of staff in the organization.
Proficiency in non-English languages is highly valued.
Candidates for this position may be required to take and pass technology proficiency assessments prior to employment.

Responsibilities

Ensure the employee and volunteer filing systems are kept accurate, consistent, up to date, and in compliance with federal, state, and local regulations and using best practices
Manage the front desk volunteers and workflow
Enter and update volunteer data in the volunteer engagement information system
Assist in the recruitment and implementation for volunteers/college interns
Create and coordinate ongoing training opportunities for volunteers
Manage inquiries and records regarding volunteer opportunities in a timely manner
Execute volunteer interviewing and the screening process
Manage acceptance or rejection of prospective volunteers
Conduct background checks on potential volunteers
Volunteer engagement between volunteers and service areas
Plan and execute volunteer appreciation week, acknowledgement awards, and ongoing appreciation
Involvement with the volunteer orientation, recruitment, and stations at the annual expo
Ensure compliance with the AmeriCorps Seniors federal grant volunteer efforts
Generate and maintain monthly, quarterly, and annual service hour reports
Demonstrate the ability to handle highly confidential information in an appropriate manner
Ensure that volunteers are supported to achieve success with using volunteer software to track volunteer service hours
Other duties as required
Oversee the Front Desk Volunteers and the Volunteer Engagement Specialist/ Database Supervisor
Regularly interacting and engaging with volunteers, showing appreciation for their efforts and occasionally providing guidance
Attend community events and run work errands as needed