Manager of Training

WAHI SUBS INC•Albuquerque, NM

About The Position

This role REQUIRES TRAVEL. Local WAHI Subs CHeBA HUT franchise is expanding into multiple states. The Manager of Training role is a unique position within our organization and will be great for anyone that loves to travel and see their training efforts reflected in the success of our shops and homies. The perfect candidate understands the level of excellence required to train others and get results, will know LMS systems, must love CHeBA HUT, ability to work independently, lead by example, and travel extensively for our new store openings and the re-training needs in each market. Job Summary: The WAHi Subs Manager of Training with Cheba Hut is responsible for developing, implementing, and maintaining a comprehensive training program across all Cheba Hut locations. This includes training Directors of Operations and all levels below, ensuring leadership development, operational consistency, and adherence to Cheba Hut’s brand standards. The role focuses on onboarding, management development, food safety, customer service, and operational efficiency to drive employee performance and retention. This role reports to the VP of Operations.

Requirements

Superior verbal and written communication skills.
Proficient with Microsoft Office Suite or related software.
Excellent presentation and facilitator skills.
Ability to evaluate and research training options and alternatives.
Adept with a variety of multimedia training platforms and methods.
Ability to design and implement effective training and development systems and processes.
Excellent coaching and leadership skills.
Willing to put in however many hours necessary to ensure successful training and development across all locations.
Ability to adhere to and manage within a budget.
24-hour availability, access to smart phone/computer
All other duties as assigned
Understand that this is an evolving role as our organization continues to grow
Degree in business or organizational development/related experience considered in lieu of education.
Five or more years of experience working in training and development for operations in a large organizational and/or functional business unit.
Prolonged periods sitting at a desk and working on a computer.
At times, prolonged periods of standing.
Must be able to lift up to 25 pounds at a time.

Responsibilities

Train Directors of Operations, District Managers, General Managers, Assistant Managers and Shift Leaders to develop strong leadership skills and operational excellence
Ensure that all employees at every level understand and execute Cheba Hut’s standard operating procedures
Oversee and execute training programs for all employees at new locations to ensure a smooth launch
Design a structured onboarding process for all new hires, including corporate and store-level team members
Implement leadership development tracks for Shift Leads, Assistant Managers, and General Managers to prepare them for growth within the company
Ensure all employees receive required food safety, OSHA, and compliance training
Maintain consistency across all locations by developing and enforcing standardized training procedures and materials
Implement digital training tools, online courses, and video content to enhance learning efficiency utilizing systems already in place whenever possible
Measure the effectiveness of training programs through assessments, audits, and feedback from Directors of Operations and General Managers
Work closely with leadership to identify training gaps and continuously improve programs
Clear understanding that this role will be the beginning of the training department and overall structure of training systems and processes.
Lead by example with role-model behaviors that exemplify the Cheba Hut mission and our core values: Respect, Hustle, Pay it Forward, Keep it Real, Own it
Take every available opportunity, with every available team member, to coach, develop, and reinforce great habits
Be on-site for all new store openings for no less than 30 days up to 90 days. Length of time for NSO’s will depend on the needs in each NSO market and number of locations opening in each market
Be approachable and accessible. Be available to answer questions and assist at all times
Report NSO progress to WAHi Brands leadership team
Assist with New Store setup to ensure store is ready for opening
Maintain a New Store Opening team of 1 Beverage/Bar and 3 Kitchen trainers
Ensure that Marketing is getting executed for new store opening using product drops and other marketing strategies
Upon exit of a store opening ensure that store is fully staffed with great leaders