Manager of Tissue Operations
About The Position
As the Manager of Tissue Operations you will provide operational and people leadership for Tissue Operations to ensure timely, high-quality procurement, processing, and management of tissue samples supporting clinical research activities. This role is accountable for end-to-end workflow oversight, turnaround time (TAT) performance, cross-functional coordination, and continuous process improvement. The Manager ensures consistent execution of tissue operations, establishes clear accountability for prioritization and escalation, and develops staff to support a scalable, high-performing function.
Requirements
- Clinical research operations, including tissue and specimen management workflows
- Regulatory, sponsor, and quality requirements related to specimen handling
- Process improvement and performance metric tracking
- Operational leadership and team management
- Process design, workflow optimization, and problem-solving
- Data analysis and performance tracking
- At least three years of experience in clinical research, laboratory operations, or tissue/specimen management.
Responsibilities
- Oversees end-to-end tissue operations, including procurement, receipt, processing, documentation, shipment, and return of fresh and archival specimens
- Directly manages Tissue Operations staff, including hiring, onboarding, performance management, and professional development
- Establishes clear expectations, accountability, and workload prioritization across the team
- Ensures appropriate coverage, workload distribution, and operational readiness
- Owns tissue turnaround time (TAT) performance, including prioritization decisions and intervention strategies
- Tracks, trends, and analyzes key metrics (e.g., fresh, archival, priority TAT) to drive performance improvement
- Drives accountability for meeting defined operational targets and service-level expectations
- Ensures compliance with SOPs, work instructions, sponsor requirements, and regulatory standards
- Develops, implements, and maintains SOPs and work instructions to support consistent operations
- Ensures adherence to corporate policies, quality standards, and audit readiness expectations
- Identifies process gaps and implements sustainable workflow improvements to enhance efficiency and reduce delays
- Partners with internal teams (physicians, research nurses, coordinators, laboratory staff) to ensure alignment on study needs and timelines
- Coordinates with external partners (pathology labs, sponsors, CROs) to support timely specimen procurement and issue resolution
- Serves as escalation point for complex or time-sensitive issues impacting specimen flow or study timelines and addresses concerns as needed with leadership and physicians
- Ensures consistent, high-quality communication and service across internal and external stakeholders
- Supports training, competency development, and ongoing education for the team
Benefits
- Comprehensive benefits to support physical, mental, and financial well-being
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
