Manager of the Emergency Coordination Office

Mitsubishi UFJ Financial Group•Jersey City, NJ

16d•Hybrid

About The Position

This Manager leads a frontline team responsible for incident routing, triage, and coordination across the Americas. ECO serves as the central hub for initial incident response, interfacing with internal stakeholders, SMEs, and the Global Security Operations Center (GSOC) to ensure timely and effective resolution of reported cases. The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Requirements

Bachelor’s degree in Information Technology, Cyber Security, Computer Science, or related discipline
7 + years of experience working in the Cybersecurity Operations or Information Security
Relevant technical and industry certifications
Experience with information security risk management, including information security audits, reviews, and risk assessments

Nice To Haves

Japanese language proficiency preferred
Knowledge in one or more security domains including Security Governance and Oversight, Security Risk Management, Network Security, Threat and Vulnerability Management, or Incident Response and Forensics
Knowledge of cloud security, networks, databases, and applications
Knowledge of the various types of cyber-attacks and their implementations
A fundamental understanding of enterprise cybersecurity frameworks such as MITRE ATT&CK and Cyber Kill Chain
Ability to document and explain technical details in a concise, understandable manner
Experience in operational processes such as security monitoring, data correlation, troubleshooting, security operations, etc.

Responsibilities

Incident Management & Coordination
Oversee intake and triage of incidents via the Incident Routing and Tracking system.
Ensure accurate routing of cases to appropriate SMEs, including non-cyber-related incidents
Escalate critical issues and arrange closures in alignment with Crisis and Critical Incident Management protocols
Team Leadership & Development
Manage ECO staff, including resource planning and performance oversight.
Support onboarding and training of new team members.
Process Optimization
Align ECO operations with internal procedures and stakeholder workflows.
Partner with the Operational Resilience Team to refine response and reporting processes
Leverage automation tools like Torq to streamline updates and follow-ups
Strategic Planning
Contribute to the design and pilot of the virtual incident response team structure.
Support maturity planning and strategy documentation for Incident response services