Manager of Telecommunications

FORTUNE SOCIETY INC•New York, NY

48d•$75,000 - $79,000•Onsite

About The Position

The Telecom Manager will interface with the day-to-day technical duties associated with all audio and visual communication systems, including phones, security cameras, access control, and copiers. Manage at least one technician/assistant or intern working directly under the Senior Facilities Technical Manager.

Requirements

Maintains all camera systems agency-wide. Works with external service providers to resolve technical issues as they arise.
High school diploma or GED/HSE preferred.
At least 2 years of experience working with security camera systems especially as it relates to reviewing playback footage.
At least 5 years of experience working with hosted and PBX phone devices including, but not limited to programming, connecting and trouble-shooting as necessary.
Working knowledge of Mitel phones and PBX systems including associated software.
Working knowledge of hosted Polycom phones.
Working knowledge of HikVision and Axis camera systems.
Working knowledge of Axis and Ubiquiti and 2N access control systems.
Ability to communicate effectively both verbally and in writing.
Ability to work under pressure with a common goal of completing all work as necessary.

Responsibilities

Maintains all camera systems agency-wide. Works with external service providers to resolve technical issues as they arise.
Upon request, with approval of AVP for Facilities Management, reviews camera playback footage on agency-wife camera systems, to identify issues and events and provides footage on a thumb drive to internal and external requesters. Logs all requests and keeps footage in active folder.
Maintains hosted and PBX phone systems agency-wide and works with service providers to fix issues that arise on both ends.
Troubleshoots phone issues agency-wide and where necessary makes repairs or replacements.
Programs and deploys phones for new employees prior to their arrival.
Maintains MITEL system information so that directory is kept up-to date.
Works with IT Department in order to maintain connection to both camera and phone systems as necessary.
Keeps an accurate inventory of all phone types including Mitel and Polycom.
Send out all phones that require repairs to service providers and monitor their return.
Notify AVP of Facilities Management when the need for new equipment is necessary.
Other duties as assigned by the AVP for Facilities Management or his designee(s).
Coordinate all photocopiers Agency-wide to assure highest level of service and work with AVP of Facilities Management to procure new leases prior to lease end.
Perform other duties as assigned