Telecommunications Supervisor

Constellis•Aurora, CO

About The Position

Supervise the Alarm Monitors of the Federal Protection Services and contract guard radio traffic, receive emergency and non-emergency phone calls, and monitor security alarm systems in Federal Buildings for all US states and territories. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems, and other duties as assigned by the contract manager.

Requirements

US Citizenship Required
Candidates will need to undergo a background check
Valid driver's license and reliable transportation required
High School diploma or GED.
Ability to work under stress and to respond to emergency communications.
Excellent communication and phone skills.
Ability to handle filing and other administrative duties.
Computer Skills -- Efficient knowledge/use of MS Office on a Windows OS, and ability to type approximately 30 WPM without error.
Successful completion of all required training.
Ability to obtain a federal suitability and a Secret security clearance
1 year of proven supervisory experience in a related field

Nice To Haves

Existing dispatch or use of a multi-system phone system is preferred, but on-the-job training is provided in order to obtain knowledge of how a 24-hour emergency communication center operates; to gain familiarity with public safety functions and concerns; to learn of the public safety communications environment, demands, requirements and related laws, to include regulations and systems.

Responsibilities

Monitor Federal Protection Services and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as:
Communicating audio messages via radio and telephone
Coordinating law enforcement and public safety personnel activities
Transferring public safety information
Answering questions and updating client records
Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.
Log all calls in database including required details of each call
Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers
Operate multi-channel radio and telephone dispatch equipment
Access Federal, State, and local databases and maintain compliance regulations and procedures
Assist with quality review of events created by fellow dispatchers
Monitor alarms received and keep records based on unique accounts
Proficiently perform administrative tasks on desktop computer and notify management of any technological issues
Monitor in-house closed-circuit television (CCTV) cameras
Perform dispatching duties for other locations in the event of a failure
Assist in the training of dispatcher trainees
Routinely test alarms, communication systems, and other devices
Other duties as assigned by the contract manager

Benefits

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects its commitment to creating a diverse and supportive workplace.

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