Telecommunications Shift Supervisor

State of North Carolina

About The Position

The North Carolina State Highway Patrol's primary mission is to reduce collisions and make the highways of North Carolina as safe as possible. The NCSHP has more than 1,600 troopers who cover nearly 80,000 miles of North Carolina roadways, more than any other state except Texas. In addition to enforcing the state's traffic laws, state troopers also guide traffic during hurricane evacuations, re-route traffic around hazardous chemical spills, and they stand ready should any act of terrorism occur. State Troopers are committed to protecting North Carolina's motoring public. The Telecommunications Shift Supervisor (TSS) directs the operations of an assigned shift by monitoring and reviewing the work of Telecommunicators. The TSS provides assistance and/or direction during difficult or critical operations, assigns tasks, acts as a resource for Telecommunicators, and performs the duties of a Telecommunicator as needed. The TSS also ensures that shifts are appropriately staffed; monitors work schedules, approves and grants leave requests, prepares activity reports, and informs the Telecommunications Center Supervisor of shift activities. The TSS may perform the duties of a Telecommunications Center Supervisor or Telecommunicator as needed.concerns.

Requirements

Internal State Highway Patrol Posting – Only current permanent and temporary NC State Highway Patrol employees or layoff candidates with the State of North Carolina eligible for RIF priority reemployment consideration as described by G.S. 126 may apply.
High School or General Educational Development (GED) diploma and 2 years of experience as a Telecommunicator; or an equivalent combination of education and experience
Must meet the applicable education, employment, and training standards as required to be Department of Criminal Information (DCI) certified; must be DCI certified or become certified within 120 days of employment.

Nice To Haves

Must possess the ability to speak clearly and distinctly and listen to and expressly give directions to a multitude of individuals.
Requires a strong understanding of Patrol administrative and personnel ability to make decisions in critical life and death situations, and process large volume of information in a short period of time.
Ability to analyze information to recognize or extract critical elements of emergency situations and determine the necessity to notify specialized resources

Responsibilities

Assessing the reported situation, determining the response activities required by the situation, coordinating the initial resources for the response activities, and performing operations for emergency situations such as officer safety, SHP Aviation Mission emergencies, severe weather occurrences, rescue efforts, transportation of nuclear fuel and fixed nuclear facility incidents, terrorist threats and issues of homeland security.
Effectively solicit, process, analyze and prioritize situation information from various sources (e.g., public, law enforcement, state/federal authorities) including emergencies and officer distress calls as well as routine, non-emergency, and administrative exchanges.
Identifying and evaluating potential risks to law enforcement units responding to routine and/or emergency situations using effective listening skills and law enforcement/public safety computer resources (e.g., CIIS).
Using various technology, media or equipment in the exchange or dissemination of public safety responses.
Learning and utilizing appropriate law enforcement codes (e.g., 10-codes) to safely communicate sensitive information using publicly accessible radio communication.
Using the Computer Aided Dispatch (CAD) system, TTY/TTD system, Microsoft Windows, Excel, PowerPoint, Word, Form Flow, Outlook, Internet Explorer, Intranet, and other Internet Protocol applications such as Omnixx, and other mapping programs. Telephones include dedicated telephone circuits for three fixed nuclear power plants located in North Carolina and telephone equipment for answering statewide calls for SILVER Alerts, AMBER Alerts and the Center for Missing Children.
Using the Criminal Intelligence Information (CIIS) system to access many national and international records which include Criminal Record Information, Driver and Vehicle Information, and Terrorist and Violent Gang Information. Telecommunications Personnel utilize CIIS to exchange Law Enforcement Information worldwide.
Performing Customer Relations functions in serving as liaison between the public, the organization, other government entities and allied agencies. The first line of contact with internal/external customers having a significant impact and influence on customer/public perception and satisfaction.
Maintaining a thorough understanding of Federal Communications Commission (FCC) and Division of Criminal Information (DCI) rules and regulations pertaining to the transmission of messages by radio.
Maintaining working knowledge of the rules, regulations, and operations of federal and state law enforcement agencies.
Maintaining working knowledge of the operation of multi-channel telecommunications equipment, proficiency in the use of a personal computer and related software programs, such as Excel, and Microsoft Word, also familiarity with office copier and facsimile equipment is required.
Communicating orally and in writing with supervisors, peers, other agencies, and the general public.