Manager of Technology

Latham & Watkins LLP • Chicago, IL

6d • Onsite

About The Position

The Manager of Technology is an integral part of Latham’s Technology & Information Services team. This role will be responsible for managing the in-house delivery of technology services within a practice office, while partnering with the Director of Administration to provide high quality, customer-focused technology services to both fee earners and business service departments. This role will be located in our Chicago office. Please note that this role will be primarily onsite.

Requirements

• Demonstrate strong leadership and communication skills, essential for effective management and interaction across all organizational levels within the firm
• Display demonstrated skills in team-building, coaching, and motivation within a customer-focused environment
• Possess proven expertise in service management and delivery, including performance and process analysis, reporting, and optimization (e.g., ITIL v2/v3)
• A bachelor’s degree or equivalent
• A minimum of six (6) years’ experience in technology systems and service delivery management, ideally in an ITIL-based environment
• A minimum of four (4) years’ experience in a supervisory or managerial role

Nice To Haves

• A bachelor’s degree in Computer Science, Business Information Systems, or related field, preferably

Responsibilities

• Engaging with fee earners and business services to understand how technology fits into the commercial and business context of their work, collaborating with the Director of Technology to suggest improvements in technology use and implementation
• Implementing global technology policies, procedures, and standards locally, and customizing complex applications through active consultation with users to meet local needs
• Ensuring full compliance with security, risk management, and disaster recovery policies, including data backup and personal data protection
• Managing the local delivery of end-user training and consulting to meet global standards and local requirements
• Overseeing the Service Desk operations, resolving advanced hardware, software, and network issues, and liaising with technical support from manufacturers when necessary
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Benefits

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level