Director of Technology Services (Information Technology Manager 3) SR35

State of Oregon • Salem, OR

15d • Onsite

About The Position

If this opportunity aligns with your strengths, background, and commitment to fostering inclusivity, we encourage you to apply! At the Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all. Opportunity Awaits, Apply Today! Director of Technology Services (Information Technology Services Manager 3-SR35 ) This position operates as the Chief Information Officer for Oregon State Hospital (OSH) and provides leadership and technical oversight over all related technology systems and services used for hospital business in a 24/7/365 environment. These systems include but are not limited to: Avatar and its constellation of SAS applications, MS Access and SQL databases, M365 applications, clinical and dental systems, building and security systems, and others. The Technology Services Director ensures alignment of technology and related processes with top level strategy, goals and objectives of OSH and works with other divisions and agencies (OIS, OHA, and DAS) to secure resources and support to meet these needs. This position makes sure that technology solutions support OSH Values: Humanity, Equity, Wellness, Partnership, Transparency, and Performance Excellence. As the Technology Services director, the incumbent is responsible for providing leadership direction, continuity and coordination of information and technology systems and their improvements as well as information technology standards and compliance, risk management, and analysis in a 24/7/365 environment. Serve as a key advisor to the Chief Financial and Operations Officer and OSH Superintendent’s Senior Leadership Team on technology and information systems and design. Lead and manage a team of managers and individual contributors; provide guidance and mentoring. Lead the Data and Analysis team to ensure ready access to comprehensive data, reports, studies and analyses. Direct and manage the interactions of OSH staff with IT vendors and IT Partners including administering contracts, vendor compliance to Service Level Agreements, and change requests. Develop and recommend technology services through a strategic assessment of proposed technologies, ensuring alignment with OSH objectives and patient-centered care priorities, including: Impact of proposed technologies on the safety, and continuity of services for OSH patients; and Operational feasibility of suitable technologies to support sustainable implementation across the OSH service model. Normal work hours are Monday through Friday 8:00am to 5:00pm. Extended hours may be required in the evenings or on weekends. Works in an open landscape environment. Extensive use of the computer telephone, and fax machines. Is subject to fluctuating workloads and priorities. Occasional contact with patients with mental illness, other agency representatives, and members of the public. Incidental local and in-state travel is required. For a full review of the position description, please Click Here

Requirements

• Seven years of supervision, management, or progressively related experience; OR four years of related experience and a bachelor's degree in a related field.

Nice To Haves

• Demonstrated success managing complex technology environments, including EHR systems, cloud services and cybersecurity systems.
• Proven ability to lead teams, manage change, and communicate effectively across clinical and administrative teams.
• Experience partnering with non-technical staff to understand technology usage and create efficiencies.
• Experience creating management-level, and technical, reports and delivering updates to key partners and senior leadership.
• Large-scale project management experience.
• Experience creating operational efficiencies through the use and design of technology solutions.
• Supporting non-technical users in a fast paced, highly regulated healthcare environment.
• Experience managing a technical team in both an office and remote access environment.
• A master’s degree in technology, business, or other discipline with a strong understanding of healthcare operations, clinical informatics and workflows, and compliance frameworks.

Responsibilities

• Providing leadership direction, continuity and coordination of information and technology systems and their improvements as well as information technology standards and compliance, risk management, and analysis in a 24/7/365 environment.
• Serve as a key advisor to the Chief Financial and Operations Officer and OSH Superintendent’s Senior Leadership Team on technology and information systems and design.
• Lead and manage a team of managers and individual contributors; provide guidance and mentoring.
• Lead the Data and Analysis team to ensure ready access to comprehensive data, reports, studies and analyses.
• Direct and manage the interactions of OSH staff with IT vendors and IT Partners including administering contracts, vendor compliance to Service Level Agreements, and change requests.
• Develop and recommend technology services through a strategic assessment of proposed technologies, ensuring alignment with OSH objectives and patient-centered care priorities, including: Impact of proposed technologies on the safety, and continuity of services for OSH patients; and Operational feasibility of suitable technologies to support sustainable implementation across the OSH service model.

Benefits

• Excellent, low-cost medical, vision, and dental coverage for you and your family.
• Optional benefits like life insurance, disability coverage, deferred compensation, and FSA options for health and childcare.
• Generous paid time off: 11 holidays, 3 personal days, monthly sick leave, and vacation accrual starting at 8 hours/month.
• Potential eligibility for the Public Service Loan Forgiveness Program.
• Retirement security through Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
• Training and development opportunities to grow your career with the State of Oregon.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager