Manager of Technology Operations

Nicolet Area Technical College•Charlotte, NC

48d

About The Position

Reporting to the Chief Information Officer, the Manager of Technology Operations leads the planning, delivery, and continuous improvement of the College's technology services and infrastructure. This role ensures reliable, secure, and high-performing systems that support teaching, learning, and administrative operations. The Manager oversees core functions including infrastructure, cybersecurity, classroom technology, and the helpdesk, while advancing innovation through emerging technologies such as AI to enhance efficiency, engagement, and data-informed decision-making. Serving as a key member of the IT leadership team, the Manager provides strategic and operational guidance, manages budgets, and mentors staff to foster a high-performing, service-oriented culture. The position plays a vital role in aligning technology operations with institutional goals, and supporting the College's focus of academic and operational excellence. (This list is not all-inclusive; other duties may be required and assigned.)

Requirements

Sound knowledge of IT systems (hardware/software/security), and cloud technology.
Sound understanding of networks, security, telecommunications, databases and storage systems.
Experience working with information technology budgets.
Excellent organizational and leadership skills.
Excellent analytical and problem-solving skills with an entrepreneurial mindset.
Excellent vendor management skills.
Excellent organizational skills and a commitment to continuous quality improvement.
Strong interpersonal, communication and leadership skills.
Ability to manage and prioritize tasks and projects.
Team oriented and a commitment to diversity, equity, and inclusion.
Associate degree in Information Technology, Business, Computer Science, Management Information Systems, or a related field.
Minimum of three (3) years of experience in IT operations, infrastructure management, or related technology roles.
Experience supervising staff, managing budgets, and overseeing secure and reliable IT environments.

Nice To Haves

Bachelor's degree in Information Technology, Business, Computer Science, Management Information Systems, or a related field.
Industry recognized certificates
Demonstrated experience evaluating, piloting, and deploying AI-driven tools and solutions

Responsibilities

Research, recommend, and procure hardware, software, security, and emerging technology solutions such as AI and analytics that align with the College's strategic objectives.
Ensure the availability of reliable, secure, and high-performing technology environments that support teaching, learning, and administrative excellence.
Develop and maintain comprehensive inventory management practices for hardware, software, and digital assets, including procurement, deployment, tracking, and lifecycle replacement.
Explore and pilot innovative tools to enhance instructional delivery, streamline operations, and inform data-driven decision-making across the College.
Collaborate with faculty, staff, and strategic partners to identify opportunities for technology adoption that strengthen student engagement, retention, and academic innovation.
Proactively identify and mitigate operational and cybersecurity risks to safeguard institutional data and ensure responsible, ethical technology practices.
Oversee the lifecycle management of network, security, and infrastructure systems, including monitoring, analysis, performance tuning, vendor collaboration, and asset management to support long-term institutional growth and innovation.
Lead, mentor, and develop a high-performing technology team, promoting innovation and adoption of emerging technologies, including AI.
Recruit, train, and evaluate staff across technology operations, and cybersecurity to ensure reliable, secure, and efficient services.
Collaborate with college staff to align team initiatives with institutional goals and support a service-oriented, data-influenced culture.