Manager, Event Technology & Operations

The American Institute of Architects•Washington, DC

3d•Remote

About The Position

Reporting to the Managing Director, Events the Manager, Event Technology & Operations is responsible for supporting the Specialty Events and the Conference teams by managing and optimizing event-related technology and operational processes. This role is essential in ensuring the seamless execution of events through effective technology integration, process management, and operational support.

Requirements

Demonstrated understanding of event technology platforms and their application in large-scale events.
Proficient project management skills, with the ability to manage multiple tasks and deadlines simultaneously.
Demonstrated analytical skills, with the ability to identify areas for improvement and implement effective solutions.
Proficient communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external vendors.
Bachelor’s degree preferred with a minimum of 4-5 years of professional meeting planning, event management or related experience; and minimum of 3 years of experience with a focus on technology integration and process management strongly preferred.
Ability to travel is a must

Responsibilities

Manage event technology platforms (e.g., registration, speaker management, mobile apps, volunteer platform) to streamline operations and enhance attendee experience.
Monitor emerging technologies in the events industry and offer recommendations for potential adoption.
Collaborate with the IT department and external vendors to ensure all event-related technologies are functional, integrated, and meet organizational needs.
Act as the primary point of contact with technology vendors and for technology-related issues during events, providing troubleshooting and support as needed.
Manage event registration processes, including the creation and maintenance of registration websites and databases, and dissemination of weekly reports.
Collaborate with IT to provide ongoing feedback for continuous improvement.
Develop and manage mobile apps for all AIA events.
Provide production support for virtual events on Teams, Zoom, and other virtual platforms.
In collaboration with key stakeholders, coordinate and conduct testing for registration sites, mobile apps, and other event technology as necessary.
Provide operational support, including preparing reports and managing communications related to event logistics and technology.
Manage event registration inbox, responding to emails and calls as needed, while addressing attendee inquiries and providing customer service support for event registration.
Manage Events team and Conference Resources pages on the internal intranet.
Document lessons learned and established best practices for future conferences.
Provide onsite registration, logistical, and operational support to the Specialty Events and the Conference Operations teams, as needed.

Benefits

Medical, vision and dental
401(k)
Flexibility
Paid time off
Flexible spending accounts
Income protection (Life Insurance Coverage up to 2x salary) & disability plans at no cost.
Tuition and membership reimbursements
AIA employees have access to a variety of other programs, including:
Employee Assistance Program (EAP) for employees and their family members
SmartBenefits transportation program, featuring up to $55 monthly in public transportation as well as pretax METRO parking
Computer purchase program
Fitness club discounts
Prepaid legal services program
Identity theft protection