Manager of Technology Client Services

Latham & Watkins LLP • New York, NY

5d • $210,000 - $260,000 • Hybrid

About The Position

The Manager of Technology Client Services is an integral part of Latham’s Technology & Information Services and Legal Innovation team. This role will be responsible for leading the execution of the firm’s client-facing technology strategy in alignment with the Associate Director of AI - Legal Innovation as well as assisting in developing the firm’s client-facing technology narrative and value proposition. This role will be located in our New York office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Requirements

• Possess excellent writing skills, including the ability to explain technical systems and concepts in plain language
• Demonstrate excellent operational skills (e.g., organizing, planning, problem-solving, and decision-making)
• Exhibit well-developed and professional interpersonal skills, with the ability to interact effectively with people at all organizational levels of the firm
• A bachelor’s degree or equivalent, preferably a J.D. or equivalent
• A minimum of eight (8) years of relevant experience
• Prior supervisory or team leadership experience

Nice To Haves

• Law firm or professional services experience, preferably
• Experience in legal technology, AI, or innovation environments, preferably

Responsibilities

• Delivering senior-level messaging to clients and prospective clients regarding the firm’s AI and legal innovation initiatives
• Partnering with Business Development and lead partners to identify opportunities to differentiate the firm’s AI and innovation initiatives in the market
• Directly supervising Technology Client Services Attorneys and Consultants
• Serving as a member of the AI & Legal Innovation management team
• Overseeing maintenance of the legal technology software catalog used for pitches and client inquiries
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Benefits

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level