Manager of Game Technology

The Escape Game•Smyrna, TN

9h•$60,000 - $70,000•Onsite

About The Position

As the Manager of Tech Installation, this position will focus on managing a team of technicians in the area of Installation/Deployment. This position will be primarily responsible for upholding HQ and Department Policies and Standards while overseeing the workflow of a team of 7+ Internal Team Members and a network of contractors.

Requirements

2+ years leadership experience (Management-Level or above)
A love for escape rooms and interactive media
Strong organizational and interpersonal skills
Contagiously positive, can-do attitude
Loves to “win”
Strong organizational and interpersonal skills
Strong communication skills - written, on the phone, in-person
Experience leading others in an informal structure
Proficient at spreadsheets & document creation
General business acumen
Ability to lift/carry up to 50 pounds individually
Able to stand, walk, climb ladders, and navigate tight spaces for extended periods of time
Basic Understanding of production and fabrication processes including CNC, Carpentry, Scenic, Paint, and Controls Technology
Understanding of architectural floor plans and general construction processes

Responsibilities

Manage & lead Team Members within the Tech Installation Team.
Manage Team Resources: ADP Time Approvals, PTO and Rest Time approvals, Expense Approvals
Coach the team members with CGP and ensure any coaching & correction is documented properly.
Perform Monthly 1-on-1s with Team Members
Maintain TEG culture within the department
Assist in hiring and training on new team members
Assist in the development and oversight of internal department policies and procedures
Oversee tech vendor relationships and processes
Manage time allocations to ensure target dates are met.
Monitor and Ensure Budget Excellence
Travel on Tech Projects : Installations / Prewires / Renovations / Special Projects
Perform Various Onsite Tasks - Examples Below
Run Cable
Terminate and Test Game Components and Control Panels
Terminate and Test Fire Access Control Systems and Equipment
Terminate and Test Audio / Video Systems
Terminate and Test IT Systems
Troubleshoot issues that arise
Be the point person for all assigned tech projects
Create the initial wire plan during the prewire for new stores while keeping in line with TEG standards
Wire Paths, J-hook Placements, etc
Review plansets and perform onsite callouts for electrical plan issues
Complete the team member selection for each project
Lead other assigned members of the tech team and contracted vendors on assigned projects
Book travel and order materials for assigned projects
Ensure travel packouts are restocked upon returning from a trip
Organize and sort returning tech project items
Provide detailed kickoff documentation for assigned Projects
Travel Plan, Wiring Sheet, Camera / Speaker Layouts, Etc
Generate daily work-flow / assignments for onsite
Set daily schedule for all technicians on-site
Host and take notes during a project debrief meeting
Maintain and coordinate the execution of the list of necessary post-project action items generated from the aforementioned debrief meeting
Communicate tech daily progress, concerns, and needs to site-pm and leadership
Perform component builds on occasion to stay fresh on the process
Train / coach / develop Team Members on project policies, workflow, and skills