Manager of Talent Acquisition, Operations Officer IV (NCS) - Department of Public Works

Baltimore City•Baltimore, MD

14d•$89,994 - $143,864

About The Position

The Baltimore City Department of Public Works (DPW) is seeking a strategic and service-oriented Talent Acquisition Manager (Operations Officer IV) to lead the department’s Talent Acquisition, Classification and Compensation, and Apprenticeship functions. The position directs recruitment operations and workforce-pipeline programs supporting DPW’s diverse administrative, professional, technical, operational, and skilled-trades workforce. The Talent Acquisition Manager partners with executive leadership and hiring managers to anticipate staffing needs, develop effective recruitment strategies, ensure consistent and compliant hiring practices, and improve the candidate and hiring-manager experience. The position supervises human resources staff, manages the full recruitment lifecycle, oversees classification and compensation activities, directs apprenticeship and workforce-development initiatives, and uses HR systems and workforce data to improve hiring outcomes.

Requirements

Have a bachelor's degree from an accredited college or university.
Have six years of experience in administrative, technical or professional work, one year of which must include supervision or project management.
Have an equivalent combination of education and experience.

Responsibilities

Plans, directs, and evaluates the daily operations of DPW’s talent acquisition, classification and compensation, and apprenticeship functions.
Develops and executes strategic talent acquisition and workforce plans aligned with the department’s operational priorities, vacancy needs, and long-term staffing objectives.
Consults with executive leadership, bureau chiefs, managers, and HR partners to assess current and future staffing needs and recommend effective recruitment and workforce solutions.
Manages the full recruitment lifecycle, including job-posting development, sourcing, applicant review, candidate screening, interview coordination, selection support, salary-offer coordination, pre-employment activities, and onboarding handoff.
Develops innovative sourcing and outreach strategies to attract qualified and diverse applicants through job boards, social media, professional networks, career fairs, educational institutions, workforce organizations, and community partnerships.
Oversees departmental classification and compensation activities, including the review of position descriptions, organizational structures, reclassification requests, salary actions, and related submissions to the department of human resources.
Directs the apprenticeship office and related workforce-development programs; establishes program goals, builds external partnerships, monitors participant progress, and evaluates program outcomes.
Supervises, coaches, and develops recruiters, analysts, and support staff; establishes work priorities, assigns responsibilities, reviews performance, and promotes consistent customer service.
Develops, updates, and implements recruitment policies, standard operating procedures, templates, and service standards; provides training and guidance to hiring managers and HR staff.
Oversees the effective use of workday recruiting and other applicant-tracking or HR information systems; promotes accurate, timely, and confidential recordkeeping.
Analyzes recruitment and workforce metrics, including vacancy levels, time-to-fill, applicant sources, hiring outcomes, offer acceptance, and apprenticeship results; prepares dashboards, reports, and recommendations for leadership.
Ensures recruitment, selection, classification, compensation, and apprenticeship activities comply with applicable federal, state, and local laws, city policies, collective bargaining agreements, and equal employment opportunity requirements.
Represents DPW in meetings with the department of human resources, educational institutions, workforce-development partners, professional organizations, and other stakeholders.
Leads special projects and process-improvement initiatives designed to strengthen recruitment operations, workforce pipelines, and service delivery.
Performs related duties as assigned.