Manager of Systems Engineering

Bullhorn

1d • $112,626 - $135,000

About The Position

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization. Bullhorn is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for continuous improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a challenging and rewarding workplace for everyone. Bullhorn is looking for a strategic technical leader to join our Technical Operations team as a Manager of Systems Engineering. This is a leadership role within the Technical Operations organization. In this role, you will be responsible for leading a team of systems engineers who build, implement, troubleshoot, and manage products and solutions for Bullhorn's production environment, while ensuring 24/7 availability and high performance. You will balance hands-on technical contributions with people management, strategic planning, and cross-functional collaboration. The ideal candidate will have proven technical expertise, demonstrated leadership capability, and a track record of building high-performing teams in fast-paced SaaS environments.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience
• 3+ years of people management experience, leading technical teams in SaaS or high-availability environment
• 8+ years of hands-on experience in systems administration, infrastructure engineering, or DevOps roles
• Expertise in Linux-based systems administration (required) and Windows Server (highly preferred)
• Strong understanding of SaaS architecture, multi-tenant environments, and production operations at scale
• Experience with public cloud platforms (AWS, Azure, or GCP) and infrastructure-as-code tools (Terraform, CloudFormation)
• Exposure to containerization and orchestration technologies (Kubernetes, Docker)
• Experience with Java-based applications, application servers (Tomcat, JBoss), and performance tuning
• Scripting abilities in Python, PowerShell, Bash, or similar languages
• Demonstrated ability to build and execute technical roadmaps aligned with business goals
• Experience managing incident response, change management, and compliance in production environments
• Strong analytical and problem-solving skills with the ability to assess risk and make data-driven decisions
• Experience with automation, monitoring, and observability platforms (ELK, Prometheus, Grafana, New Relic)
• Understanding of networking fundamentals (TCP/IP, DNS, load balancing, firewalls)
• Ability to translate technical concepts into business impact and communicate effectively with non-technical audiences
• Strong project management skills with the ability to manage multiple priorities and deadlines
• You balance strategic thinking with hands-on technical execution
• You are passionate about building and developing high-performing teams
• You thrive in fast-paced, high-pressure environments and can maintain composure during incidents
• You take ownership of outcomes and hold yourself and others accountable
• You believe in continuous improvement and foster a culture of learning and innovation
• You communicate proactively, transparently, and with empathy
• You've had previous on-call experience and understand the realities of 24/7 operations
• You have experience in a SaaS environment supporting 10,000+ customers with 200,000+ users

Nice To Haves

• Relevant certifications (AWS, Azure, ITIL, etc.) are a plus

Responsibilities

• Lead, mentor, and develop a team of systems engineers across multiple experience levels (SE I through Senior SE III)
• Participate in hiring, onboarding, and retention strategies to build a world-class systems engineering team
• Partner with senior leadership to define and execute the systems engineering roadmap aligned with business objectives
• Drive continuous improvement initiatives to enhance operational efficiency, system reliability, and scalability
• Lead cross-functional infrastructure projects from planning through execution
• Evaluate and implement emerging technologies and tools to improve team productivity and system performance
• Ensure 24/7 availability of production environments through effective team scheduling, incident response, and on-call management
• Drive accountability for SLAs, system performance metrics, and operational KPIs
• Lead major incident response efforts and facilitate blameless postmortems to drive systemic improvements
• Establish and enforce standards for documentation, runbooks, change management, and operational procedures
• Manage relationships with cross-functional partners including Development, QA, Customer Support, Professional Services, and Security

Benefits

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
• Unlimited Planned Paid Time Off
• Global Mental Health Support
• On-Demand Learning & Development
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Company-wide mentor program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager