Manager of Strategic Events (Remote)

American Express Global Business Travel

6d • $88,200 - $163,800 • Remote

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As a Manager of Strategic Events, you will lead the planning, execution, and strategic oversight of high-impact events. This is a critical client-facing role that requires both operational excellence and sophisticated business insight. You will serve as a trusted strategic partner, handling sophisticated, senior-level engagements while driving growth opportunities and operational improvements across our Global Business Travel platform.

Requirements

• 8+ years of customer-facing responsibility with Fortune 100 organizations, with shown success leading sophisticated, high-stakes relationships
• Demonstrated expertise in events planning and delivery at a senior level
• Deep knowledge of business travel operational processes, industry practices, and commercial dynamics
• Strong commercial acumen with ability to navigate sensitive client relationships and strategic account considerations
• Outstanding ability to collaborate across functional areas, geographies, and cultures with tact and influence
• Consistent track record of delivering results under pressure while maintaining quality and client satisfaction
• Outstanding time management and problem-solving skills with ability to balance multiple priorities
• Outstanding communication and relationship-building abilities with both internal teams and external partners
• Strategic attitude with ability to balance operational execution with business development opportunities

Nice To Haves

• Candidates based in Eastern timezone will be strongly preferred based on business needs.

Responsibilities

• Develop, plan, and flawlessly execute sophisticated, senior-level events that reflect the caliber and expectations of a Fortune 100 client
• Serve as the primary strategic advisor on meetings strategy, process optimization, and technology infrastructure decisions
• Build and maintain positive relationships with key partners, demonstrating deep understanding of client objectives and business priorities
• Identify and unlock growth opportunities within the account while maintaining the highest standards of service delivery
• Facilitate seamless collaboration across diverse Amex GBT entities to ensure cohesive, coordinated event delivery
• Lead all collaborator calls and maintain awareness across event portfolios to ensure alignment and quality
• Provide mentorship and guidance to travel support agents on group communication and travel logistics
• Support US time zone coverage for multi-event coordination and customer inquiries
• Lead end-to-end event operations including pipeline updates, spend monitoring, and infrastructure planning
• Drive process improvements in partnership with Global Services teams, identifying efficiencies and standards
• Coordinate room block negotiations and logistics with hotel partners across the Americas
• Establish and maintain comprehensive reporting frameworks; lead data integrity and partner communication

Benefits

• health and welfare insurance plans
• retirement programs
• parental leave
• adoption assistance
• wellbeing resources to support you and your immediate family
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed