Manager of Strategic Client Alignment

Integrated Home•Miramar, FL

10d

About The Position

Integrated Home Care Services (IHCS) provides a comprehensive Integrated Delivery System in the home setting, offering Durable Medical Equipment (DME), Respiratory, Home Health, and Home Infusion services. Through our select network of Medicare and Medicaid Certified and Accredited providers, we are available 24/7 to meet the needs of our patients with compassion, expertise, and excellence. For more than 30 years, IHCS has been dedicated to improving lives by delivering the highest quality in-home care services. As a trusted market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services, we proudly serve more than 2 million lives across the United States and the Commonwealth of Puerto Rico. Our integrated care model is trusted by leading Managed Care Organizations (MCOs), physicians, and healthcare partners because of our commitment to exceptional patient outcomes and coordinated care. At IHCS, our patients are at the heart of everything we do. We believe in creating a culture built on compassion, integrity, collaboration, and innovation. Every team member plays a vital role in fulfilling our mission of enhancing the quality of life for those we serve through Exceptional Customer Service, Proven Outcomes, and Seamless Care. If you are passionate about making a meaningful impact, thrive in a collaborative environment, and are committed to excellence, we invite you to join our growing team. Together, we can continue transforming home healthcare while making a difference in the lives of our patients and the communities we serve. Join IHCS where our patients are #1, and our people make the difference.

Requirements

A bachelor’s degree in relevant field such as business, healthcare, marketing, or communications
5+ plus years of experience in health plan client success
Strong operational knowledge of healthcare payers and providers.
Strong relationship-building and strategic partnering skills.
Strong analytical ability to solve business and technical problems.
Solid history of establishing and meeting work schedules with limited time frames under tight deadlines.
Excellent communication and interpersonal skills
Experience with project management and the ability to manage complex projects.
Attention to detail and the ability to manage multiple clients and tasks simultaneously.
Experience using CRM or customer success software.

Nice To Haves

Success in this role requires a deep understanding of Medicaid and Medicare programs, EVV, HIE platforms, and a strong track record of leading high-performing teams in a fast-paced, regulated healthcare environment.

Responsibilities

Serve as liaison between the client and IHCS internal stakeholders to establish and maintain strong, collaborative partnerships to support client satisfaction and retention.
Facilitate in the development of quarterly business reviews and client-specific strategic alignment plans.
Work with the Director /Sr Director to ensure IHCS services are delivered in accordance with client expectations, contract terms, and applicable regulatory guidelines.
Partner with IHCS internal stakeholders to track KPIs, SLAs, and resolve performance issues.
Collaborate with internal teams (Clinical Operations, IT, Finance, and Provider Relations) to support client initiatives.
Support the onboarding of new client plans and product lines, including PDN, LTSS, and home infusion.
Analyze claims, authorization trends, utilization patterns, and member outcomes to identify improvement opportunities.
Work with Medical economics to provide the Director /Sr Director data-driven recommendations to enhance performance and satisfaction.
Work with the Director /Sr Director on special initiatives and pilots, ensuring successful implementation and outcome measurement.
Facilitate in change management and communication strategies internally and externally.