Manager of Specialty Care

Albertsons Companies • Boise, ID

20h • Onsite

About The Position

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Requirements

• Management and leading skills, including providing direction autonomously. Provide feedback to technician team regarding workflow processes, patient care and customer service.
• Problem solving skills, including problem analysis, decision making, creativity, and innovation. This involves the ability to identify problems, gather relevant information, determine possible causes of problems and generate solutions.
• Good computer skills, including previous experience utilizing Excel and/or Access to analyze data.
• Administration skills, such as planning and organizing, and resource management, including the ability to set priorities, plan, and coordinate work activities and manage time and resources so that work objectives are accomplished on time.
• Interpersonal skills, including building relationships and conflict resolutions. This involves the ability to develop and maintain positive working relationships with direct reports, peers, management, and other company departments.
• Influencing skills, including the ability to persuade others (internal and external customers) to accept a point of view or take a specific course of action, and to influence the actions of others. Able to obtain commitment from others.
• Customer/patient relations skills, including meeting customer/patient needs and establishing a service environment. This involves the ability to identify requirements of internal and external customers/patients, focus on achieving optimal results, and develop solutions that positively affect patient care. This also involves emphasizing the importance of demonstrating good patient care and customer service and put in place practices that help promote a service-orientated culture.
• Written communication skills, including the ability to communicate effectively in writing, write in a clear and concise manner to peers, vendors, managers, or customers/patients. This also includes the ability to target material to the appropriate audience and use correct grammar, punctuation, and spelling.
• Oral communication skills, including the ability to speak in a clear and concise manner to peers, vendors, managers, or customers one-on-one, in a small group, or in large formal presentations.
• Must possess a positive, enthusiastic, compassionate attitude.
• High school diploma or GED
• Certified pharmacy technician
• Customer service or patient care experience
• Knowledge of community pharmacy practice
• Knowledge of Albertsons Companies Pharmacy operations and systems to facilitate the incorporation of Specialty services at retail level
• Prior management or supervisory experience

Nice To Haves

• Licensed Idaho Pharmacist with willingness to obtain licensure in additional states as needed.
• One to two years of experience in Specialty Care
• Experience with vendor coordination and/or data contracting
• Familiarity with specialty pharmacy operations and compliance standards

Responsibilities

• Oversee day-to-day operations of specialty care team assuring physician offices, Hub’s, manufacturers and other business partners expectations are exceeded by the specialty care team.
• Prepare and deliver presentations to internal and external stakeholders.
• Attends and participates in vendor calls and QBRs for all programs under their assigned categories.
• Serves as the specialty care QA coordinator and assists with the overall development and implementation of the QA programs and new program implementation.
• Ensures specialty care staff receives training on QA and new programs.
• Assists with data contract development and maintenance.
• Assists with the maintenance and development of service outlines and protocols.
• Train the specialty care team to ensure there are no interruptions in care for patients.
• Cross training to ensure timely patient care, must be proficient in all processes performed by the team.
• Lead on-boarding and continuing education for specialty care staff.
• Provide direction to Specialty Care technicians.
• Make decisions when questions or issues arise to meet the needs of the business. Manage scheduling.
• Lead the discussions and changes for conflict resolution amongst the specialty technicians.
• Track program performance and recommend improvements.
• Assist in maintaining compliance with pharmacy practice standards across licensed states.
• Accountable for team performance, productivity, and adherence to operational goals.
• Develop, maintain, and oversee training materials for specialty pharmacy staff. Create and update educational resources and competency materials for specialty technicians. Provide clinical guidance and respond to clinically directed questions from the divisions.
• Support pharmacovigilance (PV) activities, including identification, documentation, and reporting of adverse events (AE) in accordance with regulatory requirements. Ensure appropriate escalation and documentation of safety events and product complaints.
• Serve as the pharmacist for all programs with pharmacist designated components.
• Create and conduct care plan consultations for all specialty medications, as applicable.
• Contribute clinical expertise to program development and quality improvement initiatives.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees