Manager of Social Events - Bellagio

MGM Resorts International

25d

About The Position

As the Manager of Social Events, you will oversee the planning and execution of social and special events, including the daily operations of the wedding chapel, ensuring that all activities align with departmental policies and exceed guest expectations. This role involves collaborating with various in-house departments, managing personnel, and enhancing the overall guest experience.

Requirements

• Bachelor's Degree in Hotel Administration, Business Administration, or related field or equivalent experience required
• 2+ years of prior relevant experience in Catering, Convention, and/or Weddings required
• Prior experience in a similar luxury resort setting required

Responsibilities

• Assist the Director in overseeing the daily operations of the Wedding Chapel and personnel and oversight of property social catering event operations including strategic planning, forecasting, implementation of SOPs, day-to-day operations and staff development
• Provides operational direction for the Wedding Chapel and ensures the highest level of service is provided to all guests; assists to develops sales objectives, pricing strategies and sales/marketing campaigns; designs and helps to creates the Wedding Chapel floor plan / layout, staffing levels and commission/incentive structure
• Assists to develop standards for service and recovery, as well as guest service measurement standards to identify operational efficiencies or areas of improvement; ensures services are aligned with Five Diamond/Five Star Standards
• Works with in-house departments such as Catering, Food & Beverage, Floral, Front Desk, VIP Lounge, Brand Marketing, Casino Marketing, Spa & Salon with regards to up-sells, closing techniques, additional services/amenities available; ensure the quality of requests are up to standard
• Research clients and vendors, such as ministers, photographers and videographers. Evaluates based on price, quality, selection, service, support, availability, reliability, reputation, and history; evaluates and Monitors contract performance to ensure compliance with contractual obligations
• Assist in developing monthly and yearly reports
• Manages all functions of the Wedding Chapel department personnel to include recruiting, hiring, training, discipline, and providing performance feedback.
• Approve various administrative tasks and requests, including work schedules, time-off requests and leave of absences
• Researches and evaluates new services, products, technologies, and trends for customer preferences; conducts market research and attend meetings, trade shows and conventions
• This position will play a key role in achieving and exceeding revenue targets as the direct catering contact for the highest grossing social groups and other high-profile clients and events
• Directly responsible for highest revenue and high-profile clients with food and beverage revenue, working directly with clients on menu planning, set up, decor budgets and billing details pertinent to the success of their program
• Assist Associate Director with achieving annual budget and monthly forecasting goals through input into the research, development, evaluation and implementation of proposed new products, services, technology and processes,
• Engages in sales strategy to maximize revenue and mitigate risk through effectively reviewing the availability of space and implementing marketing strategies to target off peak dates, negotiate and monitor negotiation of definite contracts, the writing of catering discount clauses, and cultivation of client relationships
• Hold team and self accountable for adherence to property guest service and brand standards by refining service standards and modeling professional internal and external guest interactions
• Assist Associate Director in establishing, implementing and enforcing Catering departmental policies and procedures
• Perform other job-related duties as requested

Benefits

• Competitive and comprehensive health benefits as well as wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees