Manager of Risk Management and Quality Assurance
About The Position
The Manager of Risk Management and Quality Assurance oversees quality assurance, risk mitigation, and Home and Community-Based Services (HCBS) compliance activities to promote safe, effective, and high-quality services for individuals served by the Regional Center of the East Bay (RCEB). Reporting to the Director of Community Services, the role supervises the Quality Assurance Supervisor, SIR Coordinators, and HCBS Specialist and ensures compliance with applicable regulations, state requirements, and RCEB policies. The Manager collaborates with internal teams, service providers, the Department of Developmental Services, and community partners to monitor incidents, address risks, provide training, and promote continuous improvement in service quality and person-centered practices. RCEB is a community-based, private nonprofit corporation under contract with the California Department of Developmental Services. It provides intake, assessment, diagnosis, and coordination of community-based services for more than 25,000 children and adults with developmental disabilities in Alameda and Contra Costa counties.
Requirements
- Master’s degree in Social Work, Rehabilitation Counseling, Psychology, or a related human services field; alternatively, a bachelor’s degree in one of these or a related field and eight years of management or supervisory experience at RCEB.
- Five years of experience working with people who have a developmental disability, including case management, program development, quality assurance and monitoring, and policy development and implementation.
- At least five years of supervisory or managerial experience.
- Experience developing, writing, and implementing policies and procedures.
- Excellent organizational skills, including the ability to plan a course of action and follow through in a timely manner.
- Computer skills.
- Automobile and valid driver’s license.
- Cultural awareness and sensitivity, and the ability to work effectively with culturally diverse populations.
Nice To Haves
- Experience in the Regional Center service system is preferred.
Responsibilities
- Interview, select, train, assign, schedule, supervise, and evaluate the Quality Assurance Supervisor, SIR Coordinators, and HCBS Specialist.
- Supervise the quality assurance process for RCEB residential and non-residential vendors.
- In coordination with Resource Development Staff, supervise vendor training and technical assistance on RCEB philosophy and policies, service standards, and expectations for vendor services and programs.
- Provide consultation and assistance interpreting and enforcing Title 17 regulations for RCEB staff, providers, and other agencies.
- Develop and provide in-service training and orientation to RCEB staff as assigned.
- Serve as consultant or liaison to assigned community programs, agencies, or organizations, including Community Care Licensing.
- Review and make recommendations regarding proposed evaluations of programs and services as assigned.
- Develop, coordinate, and implement RCEB quality assurance policies.
- Implement and monitor risk mitigation activities, including regular coordination with DDS, analysis of SIR trends using State Dashboards, systematic review of SIRs, support for case management, and tracking incidents of abuse and neglect.
- Facilitate the Risk Mitigation Committee.
- Monitor HCBS compliance activities, including participation in statewide committees, implementation of DDS grants, and promotion of Person Centered Training.
- Perform other related duties as required.
Benefits
- Three weeks of paid vacation and 12 sick days.
- 14 paid holidays and 3 floating holidays.
- Multiple medical plan options, including Kaiser coverage that is 100% employer-paid for the employee.
- Dental and vision plans.
- CalPERS pension retirement plan.
- Student loan forgiveness eligibility, including the Public Service Loan Forgiveness program for qualifying nonprofit employees.
- Flexible schedule, if applicable.
- Work-at-home schedules, if applicable.
- Employee Assistance Program, including mental health care.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
