Manager of Retirement Services

Northwest Bank•Columbus, OH

20h•Onsite

About The Position

This position will spearhead the entirety of Northwest Banks Retirement Plan business with a primary focus on growing sales and client acquisition, AUA and departmental growth objectives. They will build Internal and External strategies to capitalize on the NWB regional structure and work in conjunction with the Trust and Financial Advisor teams to ensure broad participation and cooperation. The Manager of Retirement Services is responsible for direct supervision of the Retirement Plan Consultants and serving as a leader and resource to Retirement Plan Administrators and staff regarding overall retirement plan issues, overseeing plan administration in accordance with plan documents and regulatory standards (i.e. DOL, ERISA, IRS), and performing a variety of technical, compliance and customer service duties relating to Employee Benefit Administration. Ancillary duties including developing, assisting, and implementing retirement and education plans to promote participant employee awareness and cross referrals to other business lines.

Requirements

Bachelor's Degree in business or related field
8 - 12 years relevant employee benefit and pension plan administration experience
plan document and legislative experience
financial organization or similar compliance experience
General Supervisory/Manager Knowledge, Skills, and Abilities
Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches
Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest’s strategic plans
Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion
Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning
Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience
Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information
Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required
Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters
Ability to analyze financial data

Responsibilities

Monitor vendor and administrator performance to ensure a high level of service
Direct and provide guidance to staff and plan sponsors
Oversee retirement plan budgets, forecasts, and development of long term retirement plan strategies
Contact customers, problems solving, and communicating as required on technical issues
Work closely with Employee Benefit Compliance Specialist to draft policies and procedures, monitoring departmental compliance efforts and creating a culture of accountability regarding compliance issues
Maintain extensive knowledge of Plan documents for 401(k), 403(b), 457, and defined benefit plans with special attention to Northwest compliance and ERISA issues
Develop and monitor compliance activities
Work with Department Heads, Retirement Plan Consultants, and their staff to implement strategies
Solve complex problems
Run Employee Benefit Staff meetings and serve on Trust Administrative Committee
Cultivate referrals and potential clients
Identify and resolve employee and customer questions
Assist in product development
Work with Examiners and Auditors
Work with Retirement Plan Consultants and various Third-Party Administrators & Record-keepers
Complete/assist with special projects assigned by Senior Trust Officer
Manage workflow of Administrative team
Ensure compliance with Internal Revenue Code
Partner and comply with outside agencies
Identify and resolve plan related problems
Conduct research and analysis
Ensure total document and data integrity
Draft and implement updates and improvements to procedures
Monitor outstanding Invoiced fees and ensure timely payment
Monitor defaulted Loans to ensure compliance with procedures
Conduct secondary review on EB Administrative Reviews
Manage work hours and invoice projects as necessary
Recommend profitability increasing policies
Recommend improvements to procedures
Recommend customer service levels
Minimize departmental non-payroll costs
Maximize technology tools available
Develop improvements to procedures
Develop internal/external customer service levels
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Completing / assisting with special projects assigned by Senior Trust Officer
Remaining current on developing trends, strategies, and compliance / regulatory issues to ensure retirement plans remain competitive and compliant
Provide leadership and positive direction for maintaining the safety and loss prevention program
Actively participate in and support employee participation in the safety and loss prevention program by ensuring that employees know how to properly report a safety issue, making sure that all accidents are promptly reported to Human Resources and documented, and ensuring that prompt action is taken whenever workplace hazards are identified
Help implement emergency procedures