Manager of Real Estate Lending

Foothill Credit Union•Arcadia, CA

1h•$100,000 - $123,725•Onsite

About The Position

As the Manager of Real Estate Lending, you will lead a high-performing team dedicated to helping members achieve their homeownership goals while driving the growth and success of our residential lending program. This influential leadership role is responsible for overseeing all aspects of the Real Estate Lending Department, including loan production, processing, underwriting, compliance, and service delivery, ensuring an exceptional member experience and operational excellence. Leveraging your strategic vision, lending expertise, and leadership skills, you will develop and inspire a talented team, optimize lending operations, make sound credit decisions within delegated authority, and contribute to the Credit Union's mission of improving the financial well-being of our members and communities.

Requirements

College degree preferred or equivalent combined education and experience
Minimum of five (5) years of mortgage lending experience
Minimum of five (5) years of related experience in a financial institution (Credit Union preferred)
Demonstrated three (3) years of supervisory and training experience
Must have an exceptional understanding of the regulations and statutes
Must be registered as a Real Estate Loan Officer through the National Mortgage Licensing System and Registry; the license must be active and in good standing.
Ability to develop and implement lending procedures
Demonstrated ability to organize, maintain, and analyze operational statistics
Aptitude for detail and ability to perform in a fast-paced and changing environment
Ability to define problems, collect data, establish facts, and draw valid conclusions
Full knowledge of title reports, insurance, appraisals, and established credit union loan policies, products, procedures, processing, and underwriting guidelines
Ability to read and analyze loan documents and all applicable disclosures and write business correspondence letters.
Strong written, and oral communication skills, and presentation skills
Must have functional knowledge and experience with Windows (Word, Excel, PowerPoint, etc.) and other computer applications.
Knowledge of established credit union policies and practices; legal and regulatory requirements
Ability to use discretion when handling confidential information
Self-motivated and frequently demonstrates initiative by going "above and beyond" performing what is required for the position
Ability to maintain a good working relationship with all team members, members, and vendors and to use good judgment in recognizing the scope of authority
Ability to prioritize, adapt to change, and efficiently handle various tasks in a busy and dynamic work environment
Aptitude to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or problem approaches
Ability to work with diverse personalities and populations
Able to lead through influence in a collaborative environment by motivating, developing, and directing team members
Must have a positive attitude and friendly service must be provided to the membership and all fellow team members at the credit union
Must identify members’ opportunities for financial improvement, communicate recommendations, and provide support.
Must maintain a professional image

Nice To Haves

Desirable certifications in the following areas:
Working knowledge of Encompass, DMI, Meridian Link origination system, Symitar, and other systems used within the department is preferred
Bilingual (Spanish) Preferred

Responsibilities

Responsible for planning, directing, organizing, and controlling the operational activities of the real estate department
Develop and execute strategies to achieve departmental mortgage production and revenue goals
Establish individual production goals for each Real Estate Loan Officer and monitor progress through regular coaching and performance discussions
Analyze loan officer performance metrics, pipeline activity, conversion ratios, pull-through rates, and referral sources to identify opportunities for improvement.
Identify opportunities to grow mortgage market share within the Credit Union's field of membership
Lead Processing team, providing coaching, accountability, and performance management
Assist in developing mortgage products and marketing promotions to increase production and penetration of the products within FFCU’s membership
Foster collaboration between the sales and processing teams to deliver exceptional experience and efficient loan closings
Manage the real estate pipeline, locks interest rates, and ensures loan files comply with Freddie Mac guidelines and deadlines are met
Demonstrate an ongoing awareness of competition strategies, knowledge of their product offerings, and pricing patterns
Experience with HMDA reporting, data integrity, and regulatory compliance
Recommend new fees and/or changes to existing fees
Compile and analyze statistical reports on productivity, products, and services and develop controls to monitor proper compliance with all applicable regulations, including, but not limited to, Title VI of the Civil Rights Act of 1964, Title VIII of the Civil Rights Act of 1968, Community Development Act of 1974, Section 527 of the National Housing Act, The Equal Credit Opportunity Act (ECOA), The Fair Credit Reporting Act, Executive Order 11063, and Equal Opportunity in Housing
Serve as a backup to the Real Estate Loan Officer
Initiate and lead real estate-related member seminars, monitor all real estate general ledgers, identify ways to reduce cost, improve turnaround time, and streamline processes
Serve as a backup to the consumer loan underwriting team and review and make decisions on consumer loan applications, as needed
Maintain complete knowledge of all loan officer functions and procedures; ensure compliance with established credit union policies and procedures
Responsible for meeting or exceeding the assigned loan volume or minimum established lending goals
Responsible for expanding member relationships by looking for opportunities to recommend additional products and services
Review appraisals as needed and title reports, ensuring a solid lending position
Regularly make and assist in implementing suggestions to improve policies, procedures, and member programs/promotions
Stay informed regarding changes in real estate lending standards, related legal requirements, and trends related to home equity loans
Adheres to all state and federal mortgage laws and regulations but is not limited to the Real Estate Settlement Procedures Act (RESPA), the Truth-in-Lending Act (TILA), the Fair Housing Act, the Home Mortgage Disclosure Act (HMDA), and the Equal Credit Opportunity Act (ECOA)
Manage third-party outsourced vendors delivering complex daily operations while ensuring service excellence such as appraisal, MI companies, Freddie Mac, title companies, etc.
Update job knowledge through educational opportunities
Responsible for timely delivery and accuracy of monthly reconciliation and certification of all general ledger accounts
In collaboration with the VPL, communicate and work directly with internal and external auditors
Conduct effective monthly 1-on-1 performance development meetings with lending personnel
Track individual progress, conduct performance reviews with each team member, and complete annual appraisals; formulate and implement corrective actions as needed; recommend promotions for team members as appropriate.
Approve all sick leave, vacation, overtime, and timecards for each team member; maintain accurate payroll and attendance records
Assume responsibility for establishing and maintaining effective, professional business relations with members and ensure the credit union's quality reputation is maintained and projected
Prepare periodic activity reports accurately and timely; recommend improvements to management
Keep the VPL and/or management informed of department activities, progress toward established objectives, and any significant problems, and request assistance when necessary
Attending assigned training sessions and team meetings and staying current on new operational procedures
Assume responsibility for related functions; fill in and perform duties in the department needed; perform other duties as assigned
The primary administrator for updating and maintaining the real estate loan origination systems
Actively participates in the pricing committee and ALCO