Manager of Quality, Compliance, and Strategic Initiatives

Our Community Our Kids•Fort Worth, TX

10h

About The Position

The Manager of Quality, Compliance, and Strategic Initiatives manages assigned quality systems, reporting processes, review activities, and improvement projects under the direction of the CQSO. As part of OCOK’s responsibility as a Single Source Continuum Contractor, the manager supports the quality and effectiveness of services delivered to children, youth, young adults, and families through OCOK programs and its contracted provider network. This includes coordinating quality reviews, analyzing performance and risk information, tracking improvement activities, and maintaining systems that support accountability and accreditation. The position supports Contracts, Provider Relations, and Child Safety & Legal Compliance, and collaborates with program leadership to strengthen service delivery and organizational performance. The manager handles confidential records, including youth, investigation, foster care and adoption, foster/adopt parent, biological family, personnel, and client records, and must follow applicable confidentiality policies. Work is performed primarily in an office environment. Periodic travel within OCOK’s service area and occasional work outside regular business hours may be required. The role includes coordinating quality and peer reviews, PQI activities, accreditation and policy processes, committee meetings, training support, reporting, and data systems. The manager uses Microsoft 365 applications and data visualization tools to organize information, streamline workflows, analyze results, and communicate performance, trends, risks, and improvement outcomes.

Requirements

Bachelor’s degree from an accredited college or university in social work, social sciences, public administration, business administration, or a related field.
At least five years of relevant experience in child welfare, human services, quality improvement, compliance, or performance management.
Experience coordinating quality reviews, analyzing and tracking performance information, supporting COA accreditation, and managing document control systems.
Experience leading projects or coordinating work across departments.
Advanced Microsoft Excel skills, including complex formulas, PivotTables, Power Query, data validation, dashboards, and automated reports.
Experience developing and/or implementing data and information management systems that support data collection, quality assurance, analysis, and reporting.
Experience using Microsoft 365 systems, including SharePoint, Microsoft Lists, Forms, and Power Automate, to manage information, streamline workflows, and support organizational reporting.
Experience developing, implementing, and maintaining incident tracking and reporting systems, including data entry processes, notification workflows, trend analysis, and reporting tools.
Skills using Microsoft Power BI, Canva, and comparable data visualization and presentation platforms to develop dashboards, scorecards, charts, and reports.
Experience developing, reviewing, and revising clear, comprehensive policies and procedures that translate contractual, regulatory, and accreditation requirements into practical operational guidance.
Proficiency in Microsoft Word, PowerPoint, and Outlook.
Excellent verbal and written communication skills and ability to work collaboratively with OCOK leadership and staff.
Strong analytical, organizational, and project management skills; ability to translate findings into clear recommendations and practical improvements.
Ability to prepare accurate reports and communicate with technical and nontechnical audiences.
Ability to facilitate discussions, provide constructive feedback, and coordinate accountability across departments.
Ability to manage multiple priorities independently and maintain timely follow-through.
Sound judgment and discretion when handling sensitive information.

Nice To Haves

Experience with Community-Based Care.

Responsibilities

Provide quality improvement tools, analysis, and project support to Contracts, Provider Relations, and Child Safety & Legal Compliance.
Collaborate with Contracts and Provider Relations to maintain provider scorecards appropriate to provider type and services delivered.
Support analysis of aggregated incident, complaint, grievance, and investigation information.
Help department leaders standardize workflows, clarify responsibilities, and assess process effectiveness.
Manage assigned strategic initiatives and cross-department projects under the direction of the CQSO; maintain project plans and provide status updates.
Coordinate assigned Council on Accreditation activities, including work plans, evidence collection, readiness tracking, and follow-up.
Support demonstration of implementation of approved policies, procedures, and applicable standards.
Develop, review, and revise assigned policies, procedures, and supporting tools with subject matter experts; coordinate policy review and approval processes.
Manage the designated document control system, including version control, review dates, accessibility, and retention of superseded materials.
Maintain organized records of quality reviews, committee activities, improvement plans, and evidence of results.
Manage implementation and maintenance of OCOK’s Performance and Quality Improvement plan, including performance measures, quality reviews, reporting schedules, and improvement activities.
Collaborate with department leaders to establish quality indicators, benchmarks, targets, and evaluation methods.
Co-facilitate root cause analysis and develop improvement plans with measurable objectives, owners, and completion dates.
Track improvement and corrective action plans through completion, verify supporting evidence, and evaluate whether changes produce sustained results.
Coordinate annual evaluation of service delivery processes, including stakeholder surveys and identification of barriers to services.
Engage leadership and staff in quality improvement activities.
Coordinate internal case record reviews and peer reviews, including schedules, sampling methods, tools, reviewer preparation, and documentation.
Evaluate documentation and practice against approved policies, procedures, contract requirements, and accreditation standards; prepare review summaries and communicate findings to responsible leaders.
Track findings from external audits, monitoring visits, and regulatory or accreditation reviews through resolution, coordinating with existing monitoring functions to avoid duplication.
Coordinate assigned committee meetings, including agendas, reports, minutes, decisions, and action items; follow up with owners and report unresolved barriers or overdue activities to the CQSO.
Support communication of relevant findings and approved improvements to leaders and staff; assess PQI training and resource needs and provide coaching.
Collaborate with subject matter experts on training related to incident reporting, client rights, grievances, confidentiality, and quality requirements; monitor required training completion and identify gaps.
Use Microsoft 365 systems, including SharePoint, Microsoft Lists, Forms, and Power Automate, to organize information, streamline workflows, and support notifications and reporting.
Manage a coordinated framework for internal and external reporting, including requirements, contributors, review processes, and deadlines.
Compile, validate, and analyze information from program systems, record reviews, provider monitoring, incidents, investigations, complaints and grievances, audits, and other sources.
Prepare monthly monitoring reports, quarterly analyses, and annual summaries.
Develop dashboards, scorecards, charts, and narratives using advanced Excel, Microsoft Power BI, Canva, and comparable tools.
Maintain distinct reporting for internal OCOK concerns and network provider concerns while identifying shared or system-level issues; promptly communicate findings and elevate significant concerns, risks, and overdue actions.
Attend relevant in-service, mandatory, and continuing education training; follow agency and accrediting-body policies and procedures; accept and implement supervisory direction; continue developing required skills and knowledge.
Use professional collaboration and intra-agency teamwork, and help providers navigate external oversight systems and continuously improve.