Manager of Quality Assurance

City of Aurora•Norfolk, VA

1d•$109,808 - $137,261•Onsite

About The Position

The Manager of Quality Assurance is a civilian member of the Aurora Police Department (APD) responsible for managing the Quality Assurance Section. This role oversees the identification, analysis, and execution of compliance processes within the department. The individual will lead APD’s quality assurance and internal accountability efforts and represent the Quality Assurance Section to APD leadership and community partners. This is a supervisory position requiring management of sworn and non-sworn personnel.

Requirements

Graduation from an accredited college or university with bachelor’s degree in criminal justice, public administration, public policy, or other related field.
At least four (4) years of experience managing agency wide policy compliance, risk management, or similar requirement.
At least three (3) years of experience conducting policy analysis and compliance reviews in a professional environment.
At least two (2) years of supervisory or lead experience.
Driver License with clean Motor Vehicle Report.

Nice To Haves

Experience leading a diverse team of quality assurance, policy compliance, and/or risk management professionals through the development of quality assurance and compliance methodologies to reduce risk to the organization and stakeholders.
Experience in law, research, or policy related to policing and community-police relations from a legal, criminal justice, or civil rights perspective.
Experience conducting quality assurance and/or risk management assessments in a professional environment.
Experience conducting policy analysis and compliance reviews in a law enforcement agency or adjacent organization.
Experience developing key performance indicators to monitor progress towards a defined goal.
Experience in conducting or supervising the analysis and interpretation of large and/or complex data sets.
Experience in community relations and outreach with the demonstrated ability to build strong working relationships with diverse constituents and community representatives.
Professional experience in a law enforcement agency.

Responsibilities

Serves as the Program Manager for department-wide quality assurance activities, including the monitoring, assessment, validation, and reporting of policy implementation, operational processes, internal controls, corrective actions, and procedural initiatives.
Develops and communicates a strategic vision for the Quality Assurance Section, including priorities, assessment methodologies, quality standards, performance measures, and long-term continuous improvement goals.
Leads APD’s self-assessment, self-correcting, and accountability mechanisms post-Consent Decree through developed Key Performance Indicators (KPI) and fostering of relationships with all APD stakeholders.
Leads the development and execution of in-person policy compliance assessments to determine opportunities for improvement and risk management.
Formulates and recommends policy and operations improvements or modifications.
Participates in recurring policy development meetings as a subject matter expert to help develop policies from a quality assurance perspective while identifying potential gaps to mitigate risk to the department and stakeholders.
Serves as a subject matter expert in the identification of training needs and development of training programs to address compliance issues.
Monitors Quality Assurance Section timelines, budgets, and deliverables to ensure that responsibilities to stakeholders are completed timely and at the highest level of quality.
Responds to a variety of inquiries requiring the interpretation of policies, assessment of policy compliance, and development of future policies and procedures.
Supervises and trains members of the Quality Assurance Section.
Conducts regular meetings with staff and midyear and annual evaluations.
Performs additional duties as assigned.