Manager of Process Management

Capital One • McLean, VA

2d • $122,100 - $153,300 • Onsite

About The Position

As a Manager of Network Disputes, you will lead a team responsible for monitoring and analyzing details pertaining to dispute cases and dispute volumes generated by network participants as well as holistically analyzing all dispute arbitration cases within established service levels and applying final decisions in accordance with published Dispute Rules and Operating Rules and Procedures.

Requirements

• Bachelor’s Degree in Business Administration, Accounting, Management, Human Resources or Economics
• At least 2 years of experience in Process management
• At least 2 years of experience in Project management
• At least 2 years of experience in People management
• At least 2 years of experience in Relationship management

Nice To Haves

• Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
• Lean certification or Six Sigma certification
• At least 5 years of experience in Process management
• At least 5 years of experience in Project management
• At least 5 years of experience in People management
• At least 5 years of experience in Complex problem solving
• At least 5 years of experience in Relationship management

Responsibilities

• Manage and mentor a team of senior associates, fostering a culture of operational excellence and continuous improvement.
• Partner with cross-functional teams to support dispute resolution and reconciliation
• Develop and enforce departmental procedures and internal controls to ensure strict adherence to governance models.
• Champion process improvements that reduce manual work and reduce complexity

Benefits

• performance based incentive compensation
• cash bonus(es)
• long term incentives (LTI)
• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Manager