Mgr. of Process and Projects

The Suddath Companies • Jacksonville, FL

2d • Onsite

About The Position

The Manager of Process and Large Projects, Workplace Solutions leads the continuous improvement of Perdue processes by applying industry best practices, communication standards, and software tools that support operations, customers, and company goals. This role also manages the planning, execution, and closeout of complex commercial furniture, workplace interiors, relocation, and installation projects. Responsibilities include supporting furniture solutions, design coordination, space planning, vendor activities, installation sequencing, and client communication to ensure projects are delivered on time, within budget, and in alignment with customer expectations.

Requirements

• Strong project management skills, including scope management, scheduling, budgeting, resource planning, risk management, change order management, and project closeout.
• Working knowledge of commercial furniture, workplace interiors, Steelcase furniture solutions, furniture installation, office relocation, reconfiguration, and move management processes.
• Ability to read, interpret, and coordinate around floor plans, furniture layouts, installation drawings, move plans, occupancy plans, and project documentation.
• Excellent verbal and written communication skills with the ability to lead planning discussions, provide client updates, and communicate effectively with leadership, sales, design, operations, vendors, installers, and customers.
• Highly customer service oriented with the ability to build trust, resolve issues, and maintain positive relationships with internal and external stakeholders.
• Strong organizational skills with the ability to manage multiple projects, priorities, timelines, approvals, and deliverables simultaneously.
• Excellent attention to detail and follow-through, especially related to scope documentation, pricing, purchase orders, project schedules, labels, drawings, cost tracking, and closeout requirements.
• Strong analytical, problem-solving, and decision-making skills with the ability to adjust plans quickly as customer needs, site conditions, or project requirements change.
• Ability to coordinate field crews, installers, vendors, subcontractors, and internal teams while promoting accountability, professionalism, safety, and quality.
• Proficiency with Microsoft Office Suite, project management software, inventory or work order systems, and related business technology; experience with AutoCAD, furniture specification tools, or similar systems preferred.
• Ability to manage confidential, customer-sensitive, or business-critical information with professionalism and discretion.
• Ability to travel to client sites, showrooms, warehouses, installation locations, or project meetings as business needs require.
• Bachelor’s degree in Business Administration, Project Management, Interior Design, Architecture, Construction Management, Operations, Facilities Management, or a related field preferred; equivalent combination of education and relevant experience may be considered.
• Minimum of 7 years of related project management experience, preferably in workplace solutions, commercial furniture, Steelcase dealership operations, interiors, facilities, commercial moving, relocation management, or installation services.
• Experience managing complex, multi-phase workplace projects involving clients, design teams, sales teams, operations, installers, vendors, building contacts, and executive stakeholders preferred.
• Experience with furniture planning, workplace design coordination, move planning, installation scheduling, vendor management, cost tracking, and change order management required.
• Experience with Steelcase products, dealer processes, furniture specification, order management, warranty support, or commercial furniture installation strongly preferred.
• Project Management Professional certification, Agile certification, Lean Six Sigma certification, interior design certification, or related project management credential preferred.
• Valid driver’s license and ability to travel to customer sites or project locations as needed may be required.
• Ability to read, interpret, and apply project documentation, proposals, signed orders for service, schedules, floor plans, installation drawings, move plans, labels, policies, procedures, and customer requirements.
• Ability to prepare clear and accurate project communications, status updates, meeting notes, reports, schedules, closeout documentation, punch lists, and other business correspondence.
• Ability to communicate effectively with customers, leadership, sales, design, operations, vendors, installers, subcontractors, building contacts, and internal support teams.
• Ability to lead project discussions, planning calls, site walks, installation meetings, move meetings, client reviews, and closeout conversations in a professional, organized, and customer-focused manner.
• Ability to review project pricing, cost tracking, budgets, proposals, purchase orders, change orders, and billing information to support accurate project execution and closeout.
• Ability to calculate and apply figures such as discounts, percentages, quantities, areas, dimensions, product counts, labor estimates, and other project-related measurements.
• Ability to apply basic algebra, geometry, and measurement concepts when reviewing floor plans, furniture layouts, installation requirements, move plans, and workplace project documentation.
• Ability to analyze operational processes, project requirements, customer needs, site conditions, and stakeholder expectations to identify solutions and drive consistent execution across markets.
• Ability to solve complex project and operational challenges involving multiple variables, including scope changes, schedule impacts, budget considerations, vendor constraints, installation sequencing, and customer requirements.
• Ability to interpret and apply instructions, project documentation, drawings, schedules, proposals, move plans, policies, and communication standards in written, oral, diagram, or schedule form.
• Strong knowledge of Microsoft Office Suite, project management software, inventory, work order, accounting, billing, and business technology systems used to manage project schedules, documentation, cost tracking, communication, reporting, and closeout requirements.
• Experience with AutoCAD, furniture specification tools, move management systems, or similar workplace solutions technology is preferred.
• Ability to plan, organize, prioritize, and re-prioritize multiple workplace solutions projects, operational process initiatives, timelines, approvals, resources, and deliverables as business and customer needs change.
• Ability to coordinate project kickoff activities, site walks, planning calls, installation meetings, move meetings, vendor activities, client reviews, punch list items, and project closeout documentation.
• Ability to manage workflow across internal teams, clients, vendors, installers, subcontractors, and leadership while maintaining accountability, communication, schedule alignment, and follow-through.

Nice To Haves

• Experience with AutoCAD, furniture specification tools, or similar systems preferred.
• Project Management Professional certification, Agile certification, Lean Six Sigma certification, interior design certification, or related project management credential preferred.
• Experience with Steelcase products, dealer processes, furniture specification, order management, warranty support, or commercial furniture installation strongly preferred.
• Experience with AutoCAD, furniture specification tools, move management systems, or similar workplace solutions technology is preferred.

Responsibilities

• Oversee process strategy, improvements, implementation, and consistencies to align all Perdue markets when possible while still allowing subtle differences to support each market for better customer execution and overall company growth.
• Manage the planning, execution, monitoring, and closeout of commercial workplace solutions projects, including furniture, workplace interiors, office relocation, furniture installation, reconfiguration, and move management services.
• Partner with sales, design, operations, project management, installers, vendors, clients, building contacts, and internal support teams to define project requirements, roles, responsibilities, and expectations.
• Coordinate project kickoff meetings, planning calls, site walks, client reviews, installation meetings, move meetings, and post-project closeout discussions.
• Support product specifications and order placement, product tracking, delivery coordination, installation sequencing, punch list management, warranty follow-up, and project closeout documentation.
• Manage installation and subcontractor coordination to ensure work is completed safely, accurately, professionally, and in accordance with customer requirements and project standards.
• Communicate project status, schedule updates, risks, scope changes, budget impacts, and action items to clients, leadership, account teams, and internal stakeholders.
• Ensure project documentation and install packages are accurate and complete, including scope details, proposals, signed orders for service, project schedules, cost tracking, move plans, labels, installation drawings, and closeout materials.
• Support continuous improvement of Workplace Solutions processes, tools, templates, communication standards, and project management best practices.
• Mentor project managers, coordinators, or field team members as needed and provide guidance on complex workplace, furniture, relocation, and installation projects.

Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager