Manager of Platform Data Operations

Great Gray • Las Vegas, NV

1d • Hybrid

About The Position

Great Gray is seeking a Manager of Platform Data Operations to lead business-as-usual data operations for the RPAG platform and ensure its data is accurate, current, and trusted by retirement plan advisors and data-provider partners. The role oversees Plan Asset Link (PAL) data integration, fund mapping, secure file transfers, and ongoing data quality. It also calls for a builder and change leader who can set standards for an effective data operations function, develop the team, and turn processes into scalable, automated, well-documented workflows.

The position is based in Great Gray’s Las Vegas, Nevada office under a hybrid model requiring four onsite days and one remote day per week. The manager works with Product, Engineering, recordkeepers, institutional advisors, broker-dealers, registered investment advisors, clients, and internal service teams. The role leads the team’s transition from manual execution to exception-based review, supports the move from the legacy PAL schema to a new architecture, and serves as the operational voice for new PAL Management Dashboard and Feed Management tools.

Applicants must be authorized to work directly for any employer in the United States; visa sponsorship or transfer is not available. Great Gray describes its values as Growth Mindset, Disciplined Curiosity, Grit, Results Ownership, and Collaboration.

Requirements

• Bachelor’s degree in Business, Finance, Information Systems, Data/Computer Science, or a related field, or equivalent experience.
• At least 7 years of experience in data operations, data management, or financial services operations, including at least 3 years leading teams.
• Demonstrated success replacing manual processes with automated or streamlined workflows and producing measurable results.
• Hands-on proficiency with SQL and advanced Excel, plus working knowledge of scripting or automation/ETL tools such as Python, Power Query, SSIS, or similar.
• Strong understanding of data integrity, data quality, file transfer protocols such as SFTP, and system compatibility.
• People leadership experience in coaching, performance management, and development, including assessing talent and making difficult staffing decisions.
• Ability to define and document processes, controls, and KPIs and transfer knowledge effectively through training.
• Excellent communication and problem-solving skills, including the ability to work with technical and non-technical audiences, clients, and cross-functional partners.
• Comfort leading change and building structure in a fast-paced environment with multiple priorities.
• Work authorization allowing employment directly by any U.S. employer without visa sponsorship or transfer.

Nice To Haves

• Familiarity with retirement plan data, recordkeeping systems, or institutional financial operations.
• Experience with data integration and ingestion platforms or API-based data exchange.
• Experience in a private-equity-backed or high-growth environment.
• Experience managing data operations across multiple applications or business lines.

Responsibilities

• Own end-to-end daily data operations for the RPAG platform, ensuring customer-facing data is accurate, complete, and refreshed on schedule.
• Oversee preparation, formatting, validation, and loading of Plan Asset Link (PAL) and other inbound partner files, maintaining data integrity and system compatibility.
• Define and track service levels and data-quality metrics, including timeliness, accuracy, completeness, and exceptions, and report on performance.
• Oversee data-operations tickets from customers and data providers; identify root causes and trends and prevent recurring issues.
• Establish and maintain documented procedures, controls, and audit trails for recurring data processes.
• Assess data workflows, quantify manual effort and risk, and create a prioritized roadmap for automation and process improvement.
• Partner with Product, Engineering, and other cross-functional teams to automate ingestion, validation, mapping, and exception handling and integrate new data points and file formats.
• Apply tools and techniques such as SQL, scripting, and ETL or integration tooling to shift work from manual execution to exception-based review and analysis.
• Measure and communicate the impact of improvements, including hours saved, error reduction, and turnaround time.
• Represent operational needs for the new PAL Management Dashboard and Feed Management tools, and document business rules for matching, mapping, and approving provider data.
• Lead, coach, and hold data operations specialists accountable by setting goals, expectations, and performance standards.
• Lead training and knowledge transfer; build cross-training and documentation to improve scale and redundancy and support the team's transition to exception-based review.
• Support retirement of the legacy PAL schema and transition to the new architecture.
• Coordinate with recordkeepers to establish secure file transfers for new data files and implement changes to transfer protocols or details.
• Engage institutional advisors, broker-dealers, and registered investment advisors (RIAs) to ensure their full book of business is accurately captured.
• Serve as a subject-matter expert and escalation point for team members and advisor service associates, and communicate with institutional clients to resolve inquiries and issues.
• Ensure data handling and file transfers comply with Great Gray information security and compliance standards.

Benefits

• Competitive compensation package.
• Group medical, dental, and vision insurance.
• Employer-paid life and disability insurance.
• Annual well-being stipend.
• Eligible employees may contribute to a 401(k) plan with an advantageous employer contribution model.
• Opportunity to be an integral part of a high-growth organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager