Manager of Pharmacy Analytics and System Support

Dana-Farber Cancer Institute•Boston, MA

About The Position

The Manager of Pharmacy Analytics and System Support is responsible for leading a team of data analysts and first-line systems support staff within the pharmacy department. This role ensures the effective use of data to optimize pharmacy operations, improve patient outcomes, and support decision-making. Additionally, the manager oversees the resolution of technical issues related to pharmacy systems, ensuring alignment with the department’s goals of delivering safe, efficient, and high-quality patient care. This position requires a combination of leadership, technical expertise, and a deep understanding of pharmacy operations and regulatory requirements. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Requirements

Bachelor’s degree Data Science, Pharmacy, Information Technology, Healthcare Administration, or a related field.
Minimum of 5 years of experience in data analytics, IT support, or a related field, with at least 2 years in a leadership role, preferably in a pharmacy or healthcare setting.
Strong leadership and team management skills, with experience supervising technical staff in data analytics and IT support roles, preferably in a healthcare or pharmacy setting.
Proficiency in data analytics tools and platforms (e.g., SQL, Python, R, Tableau, Power BI) and a solid understanding of data visualization and reporting best practices.
Familiarity with pharmacy systems and technologies, such as electronic health records (EHR), pharmacy management systems, automated dispensing systems, and inventory management tools.
Knowledge of pharmacy operations, including medication dispensing workflows, inventory management, and regulatory compliance requirements.
Excellent problem-solving and critical-thinking skills, with the ability to analyze complex issues and develop effective solutions.
Strong communication and interpersonal skills, with the ability to convey technical concepts to non-technical pharmacy staff and leadership.
Proven ability to manage multiple priorities, meet deadlines, and adapt to changing business needs in a fast-paced healthcare environment.
Knowledge of data governance, data security, and compliance standards, particularly as they relate to HIPAA and patient privacy.

Nice To Haves

Experience with project management methodologies and tools (e.g., Agile, Scrum, Jira, Trello) is a plus.

Responsibilities

Lead, mentor, and manage a team of pharmacy data analysts and first-line systems support staff, fostering a culture of collaboration, accountability, and continuous improvement.
Oversee the development and delivery of pharmacy-specific data analytics projects, including medication utilization trends, inventory management, patient safety metrics, and operational efficiency reports.
Manage the day-to-day operations of the first-line systems support team, ensuring timely resolution of technical issues related to pharmacy systems, such as electronic health records (EHR), pharmacy management systems, and automated dispensing systems.
Collaborate with pharmacy leadership and clinical staff to identify data and technology needs, translating them into actionable plans for the team.
Develop and implement processes, tools, and best practices to improve the efficiency and effectiveness of both data analytics and systems support functions within the pharmacy department.
Ensure compliance with pharmacy-specific regulatory requirements, including HIPAA, DEA, and state board of pharmacy regulations, in all data and system-related activities.
Prepare and present reports on team performance, project progress, and key insights to pharmacy leadership and other stakeholders.
Act as a liaison between the pharmacy department and IT teams to ensure seamless integration and functionality of pharmacy systems.
Hires, develops, and manages staff to achieve organizational goals.
Sets clear expectations, delivers feedback, and monitors performance for quality, efficiency, and compliance with policies and procedures.
Mentors staff, fosters career growth, and cultivates a positive and productive work environment.