Director, System Improvement and Analytics

CHOC • Orange, CA

21h

About The Position

The Director, System Improvement and Analytics will serve as a key strategic and operational leader for advancing performance improvement, clinical data analytics, clinical strategy, and continuous improvement across the pediatric system of care. This includes evaluating needs and requirements, justifying resources, and building a cohesive program. Additionally, this position oversees the use of creative data analytic/PI/QI approaches and tools leading to actionable outcomes including managing all steps in the process (development, validation, analysis, implementation, sustainment, automation, visualization, interpretation, etc.). The Director provides leadership and oversight to improvement/analytics teams including the industrial engineering, MPF analytics, and Quality analyst teams. Additionally, the Director serves as an analytics and PI/QI expert and interfaces with key stakeholders and teams across the health system to support data analysis interpretation and to make recommendations. The Director must work effectively with multiple constituencies including senior leadership, physicians, other direct care givers, IT, finance, strategy, care redesign, and other MPF and hospital departments.

Requirements

• Minimum six (6) years of experience in Performance Improvement and the equivalent of a Black Belt Lean Six Sigma designation.
• At least two (2) years of management role/demonstrated experience managing others.
• Two (2) years of experience working on multiple strategic improvement projects.
• Bachelor’s degree
• Data and statistical analysis expertise.
• Proficiency in Change Management.
• Strategic thinking and execution skills.
• Ability to create and deliver education programs.
• Ability to work across multiple business units and organizations.
• Knowledge of quality, performance improvement and patient safety programs that are data-driven and utilize tools such as the rapid cycle testing, Lean, and Six Sigma.
• Able to think critically; work independently; manage multiple assignments; compose written material; work well under pressure; problem solve; organize and prioritize workload; recall information with accuracy; pay close attention to detail.
• Able to relate and communicate positively, effectively, and professionally with others; provide leadership; be assertive and consistent in enforcing policies; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction.
• Able to read; write and speak with professional quality; use computer and software programs necessary to the position, e.g., Word, Excel, Power Point, Access; operate/troubleshoot basic office equipment required for the position.
• Able to relate and communicate positively, effectively, and professionally with others; provide leadership; be assertive and consistent in enforcing policies; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction.
• Able to communicate effectively in person, in writing, and on the telephone; think critically; work independently; perform basic math and statistical functions; manage multiple assignments; compose written material; work well under pressure; problem solve; organize and prioritize workload; recall information with accuracy; pay close attention to detail.

Nice To Haves

• Eight (8) years of demonstrated direct experience in Performance Improvement.
• Five (5) years of healthcare experience preferred.
• Five (5) years of previous management role/demonstrated experience managing others.
• Master’s degree in organizational development, healthcare administration, nursing, or related discipline.
• Broad knowledge of quality, patient safety, performance improvement, regulatory requirements, medical staff structure, peer review and legal aspects of care.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager