Manager of People Operations (Benefits Administrator)

Zeta Charter Schools•New York, NY

5d•$75,000 - $100,000•Hybrid

About The Position

Zeta is seeking a Manager of People Operations with a Bachelor's Degree and 5-7+ years of HR experience, specifically in benefits administration, to join their team. The role involves managing all aspects of Zeta's benefits programs, leading the annual open enrollment process, evaluating and enhancing benefits programs, and maintaining relationships with brokers and carriers. The position also includes administering leaves of absence and worker's compensation, ensuring compliance with regulations, and collaborating with a team to provide an excellent employee experience. The Network office is located at 401 W. 218th St., New York, NY 10034, and follows a hybrid work schedule (in-office Tuesdays and Thursdays, with optional remote days).

Requirements

Bachelor’s Degree
5-7+ years of work experience in Human Resources
Specifically in benefits administration
Work authorization is required (candidate must have permanent authorization to work in the U.S.)

Nice To Haves

Experience in Zoho
Experience in Paycom
Familiarity with K-12 schools

Responsibilities

Manage all aspects of Zeta’s benefits programs, including medical, dental, and vision plans, retirement, leaves of absence, unemployment, etc.
Lead the annual open enrollment process from end to end; develop trainings and materials, communicate plan changes and updates with clarity, and track progress across the organization to ensure completion
Continuously evaluate benefits programs with a strategic and analytical lens; identify gaps and opportunities, propose enhancements, and drive implementation in partnership with carriers and brokers to maximize employee satisfaction
Build and maintain strong, productive relationships with benefits brokers and carriers to ensure service excellence, cost-efficiency, and rapid problem resolution
Oversee our benefits module in Paycom, including the coordination of data feeds and integrations with carriers, and proactively identify ways to streamline and improve system operations
Serve as the primary point of contact for all leave types including FMLA, ADA, STD, parental leave, personal leave, military leave, and other applicable leave programs
Manage the end-to-end leave process: eligibility verification, documentation tracking, approvals, extensions, and return-to-work procedures
Ensure compliance with all federal, state, and local leave laws and organizational policies
Coordinate the intake and documentation of work-related injuries and illnesses
Ensure compliance with all federal, state, and local benefits regulations (e.g., ERISA, COBRA, ACA, HIPAA, FMLA) and maintain accurate documentation necessary for reporting and audits
Collaborate with a team of fast-paced, goal-driven strategizers who are constantly improving systems to provide a “Wow” employee experience
Wear multiple hats as a part of a lean scale-up team, supporting the work of others on the team and taking on new projects and tasks as needed