Manager of Payroll Operations

Ball State University•Muncie, IN

1d•$58,000 - $63,500•Onsite

About The Position

This is a full-time, on-campus position responsible for administering University pay and time off policies, overseeing payroll deduction processes, ensuring accurate and timely payroll processing, and maintaining compliance with all federal and state regulations. The role involves maintaining payroll systems, developing standard operating procedures, creating test plans, providing payroll communication and training, and delivering exemplary customer service to resolve employee payroll issues. The Manager will also serve as a liaison for various departments, supervise Payroll Specialist positions, and oversee departmental interfaces, JVs, and JAGGAER, as well as projects related to process improvement initiatives. Collaboration with the Director of Payroll Operations on project timelines and deadlines is essential.

Requirements

Bachelor's degree from an accredited institution in accounting, business/office administration, office technology, or related field or an equivalent combination of education and experience.
One through three years of related experience in payroll and time tracking or related position.
Supervisory experience.
Excellent written and oral communication skills.
Proficiency with electronic computer systems and Microsoft Excel.
Strong customer service skills.
Team player that fosters a positive work environment.
Current authorization to be employed in the United States without employer sponsorship.

Nice To Haves

Bachelor's degree.
Additional years of related experience in payroll or related position.
Experience with Workday, or ADP SmartCompliance.
Knowledge of federal and state regulations including IRS and FLSA.

Responsibilities

Provide daily managerial oversight of the Payroll Operations including the Payroll Specialists, ensuring accuracy, timeliness, and compliance with federal and state regulations for all payrolls processed.
Ensure University policies are appropriately administered and standard operating procedures are developed correctly and kept current.
Investigate and resolve payroll issues and provide exemplary customer service.
Support operational functions including table maintenance, corrections to payroll feed errors, entry/approval of journal vouchers, approval of JAGGAER requisitions, balancing and submitting tax files to ADP, retiree billing process, troubleshooting FMB positive pay issues, and monitoring audit reports for data system integrity.
Implement quality control measures, including documenting and reviewing payrolls to adhere to payroll operations procedures by conducting periodic audits to ensure accurate data is maintained and processes are followed.
Maintain a complete understanding of all pay policies, their associated employment classifications, and processes for each pay cycle.
Demonstrate in-depth knowledge of all systems associated with the payroll process including Workday, ADP Smart Compliance, First Merchants Bank, and Argos.
Review, analyze, and utilize sound judgment to maintain payroll processes including payroll table set up and maintenance as needed throughout the year.
Test HR department system upgrades and patches, maintaining system knowledge and experience by performing various job functions within test environments.
Independently manage process improvement projects, assign workload, track progress, identify and remove roadblocks, and complete various tasks to ensure on-time project completion.
Document new and/or changed procedures, create training materials, and conduct training sessions as needed.
Ensure all procedural documentation is current.
Provide support to the Director of Payroll Operations with capturing and responding to escalated payroll issues from internal and external customers.
Liaise with the Payroll Accountant to troubleshoot payroll reconciliation discrepancies.
Liaise with governmental agencies, vendors, auditors, and other entities regarding reports, payroll issues, or other related payroll policies and procedures.
Identify process improvement initiatives and define standards for new processes.
Review, follow, and provide input to payroll team objectives including ideas, solutions, and tools to increase the effectiveness and efficiency of payroll operations.
Create and run bi-weekly/monthly summary payroll reports for various departmental areas for analytics, informational, and troubleshooting needs.
Examine and verify payroll-related data/reports for accuracy and consistency.
Act as a backup for team members for vacation purposes and/or high-volume work efforts.
Run payroll processes on a regular basis in a test environment to maintain knowledge of processes, to assist with testing of system patches and upgrades, and work on projects as assigned.
Act as a liaison between Payroll and other departments across campus and respond to escalated payroll issues from internal and external customers.
Collaborate with other university areas such as Student Financial Aid Office, Career Center, Graduate School, Accounting, and People and Culture Services.
Perform other related duties as assigned.