Manager of Payment Operations

Fullbay•Phoenix, AZ

3d•$105,000 - $120,000•Onsite

About The Position

The Manager of Payment Operations is the operational backbone of Fullbay Payments, responsible for ensuring the smooth and efficient functioning of the entire payments lifecycle, from merchant onboarding to activation, processing, and expansion. This role involves owning the systems, workflows, and cross-functional execution necessary to drive the Payments business forward. It requires a proactive individual who can anticipate and resolve issues before they impact operations, working collaboratively with internal teams (Payments Revenue, Product, Engineering, RevOps, Support) and external partners like Stripe. The ideal candidate is a systems thinker who can identify root causes of operational problems, design and implement lasting fixes, and improve processes to reduce manual workarounds and enhance reliability. This role is crucial for ensuring Payments operates as a scalable, reliable, and high-performing business line, directly impacting activation, adoption, customer experience, retention, revenue growth, and operational efficiency.

Requirements

5+ years experience in operations, payments, or cross-functional execution roles
Experience working with SaaS or payments systems (Stripe or similar preferred)
Experience working cross-functionally with Product, Engineering, and Revenue teams
Strong systems thinker with ability to identify root causes
Ability to drive execution without direct authority
Clear communicator who can create alignment across teams
Structured problem solver who focuses on durable solutions
Data-driven mindset with the ability to interpret metrics and drive performance improvements
Comfort operating in fast-paced, evolving environments
Strong understanding of payment processing, merchant onboarding, and integrated payments ecosystems

Responsibilities

Ensure execution across the Payments lifecycle (onboarding, activation, processing, expansion)
Drive clean handoffs between Payments Account Executives (PAEs), Onboarders and Payments Account Managers (PAMs) and CSMs
Identify where execution breaks down and ensure ownership is clear and work is progressing
Track execution of key workstreams and ensure teams are moving forward
Clarify ownership, remove ambiguity, and ensure follow-through across teams
Build and refine cross-functional workflows that enable consistent execution for payment initiatives
Identify recurring operational issues and implement fixes at the root cause
Partner with Product, Engineering, and RevOps to improve systems not just manage around them
Reduce reliance on manual coordination by improving underlying processes
Identify patterns in operational issues impacting onboarding, processing, or customer experience
Ensure issues are routed to the correct owners rather than becoming a central escalation point
Drive follow-through until issues are resolved and underlying causes are addressed
Implement changes that prevent repeat issues
Support PAE and PAM teams by improving operational workflows that impact onboarding, activation and GMV
Reduce friction in underwriting, activation, and processing flows
Ensure Revenue teams have clear processes and visibility into operational status
Coordinate with partners such as Stripe when issues impact execution
Ensure partner-related work is clearly owned and progressing
Monitor and make recommendations to improve key Payments operational metrics, including but not limited to: Time-to-activation, authorization, decline rates and payment failure trends
Identify where revenue leakage may be occurring and make recommendations for change
Identify trends and implement improvements that increase reliability and efficiency
Continuously improve how Payments operates as a system