Manager of Patient Benefits

Boston Health Care for the Homeless Program•Boston, MA

7d•$60,000 - $96,000•Onsite

About The Position

BHCHP's mission is to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens. From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face. Are you a dynamic and compassionate leader dedicated to creating an exceptional patient experience? We are seeking a motivated professional to lead our Registration and Benefits team at our primary clinic site. In this role, you will oversee and support staff responsible for appointment scheduling, patient registration, benefits enrollment, and patient intake, ensuring a seamless and efficient check-in process for every patient. You will play a key role in maintaining smooth clinic operations while fostering a welcoming, respectful, and service-oriented environment. To be successful, you will be an effective problem-solver who can confidently navigate challenging situations while treating patients, colleagues, and community members with dignity and respect. Your leadership will help advance BHCHP's mission by ensuring equitable, compassionate, and person-centered care from the moment patients enter our clinic.

Requirements

Supervisory experience required
Excellent oral and written communication skills
Self-directed with the ability to solve problems in the moment
Demonstrates a positive customer service attitude and the ability to communicate professionally with patients and staff
Ability to resolve complaints and other problems of patients and ability to help de-escalate patient conflict in the clinic waiting room area
Experience and knowledge of Medicaid and Medicare regulations regarding patient eligibility
Strong computer skills including working knowledge of P.C. spreadsheet software (Excel) and familiarity with MMIS and NEHEN patient eligibility system as well as scheduling /electronic medical record software (EPIC)
Ability to analyze business processes and develop recommendations and actions for improvement.
Ability to handle multiple, complex tasks and priorities and to adhere to deadlines.
Commitment to equitable and culturally appropriate care for a wide range of diverse populations, including (but not limited to) communities of color, LGBTQ communities, non-English speaking populations, people with histories of incarceration, people with substance use disorders and behavioral health challenges, and people experiencing homelessness.

Nice To Haves

BA/BS degree preferred
Bilingual English/Spanish or English/Haitian Creole, preferred

Responsibilities

Manage and coordinate the workflow of Patient Benefit Coordinators and the Clinic Coordinator at the JYP Clinic.
Responsible for filling coverage needs when front desk coverage is needed at other clinic sites.
Develop and implement systems for smooth registration and appointment scheduling process.
Develop and implement systems to enroll patients in appropriate insurance and benefits coverage, ensure compliance with third party payer information requirements, also keeping training manuals updated.
Identifies problems and issues relating to patient registration, patient insurance enrollment and implements resolutions.
Recruit, develop, and evaluate subordinate personnel in the performance of their duties. Provide counseling, remedial training or disciplinary measures as necessary in consultation with Supervisor and Human Resources.
Help manage Epic Front desk work que, and work with benefits staff responsible for claims in que.
Oversees coordination and training of new staff.