Manager of Organizational Development and Employee Engagement

MLK Community Healthcare•Los Angeles, CA

About The Position

The Organizational Development Manager provides a range of consultation services in conjunction with Human Resources to leadership. This role develops and implements key strategies and training for creating and sustaining a high performing organization and engaged workforce. This position develops and manages leadership and supervisory/staff development programs and succession planning that supports and fosters highly effective leadership, supervisory and staff teams.

Requirements

Bachelor’s degree in human resources management, organizational development, applied behavioral sciences, business administration, psychology or related field.
Minimum of 3 years of internal consultation, facilitation, training and organizational development experience utilizing the skills and knowledge described above to improve work groups, teams and organizations.
Dynamic presence with strong platform training and facilitation skills.
Team leadership and consultative skills with the ability to work collaboratively, manage relationships and influence decisions.
Excellent communication skills which enhance interpersonal and facilitation skills.
Excellent needs assessor and responsive to the organization’s needs.
High energy, self-starter who is innovative and creative with practical result orientation.
Works well with all levels of employees in a highly complex, changing environment.
Well developed, demonstrated skills in conceptualizing, researching, designing, conducting and evaluating management, and staff development training programs.
High knowledge of presentation software (i.e., PowerPoint, Excel, and Word).
Ability to set goals and judge results in accordance with the highest standards; care with sensitivity and respect; advance care through development of new ideas and technology; promote teamwork to achieve MLKCH’s mission; and understand and exceed customer expectations.

Nice To Haves

Master’s degree in human resources management, organizational development, applied behavioral sciences, business administration or industrial organizational psychology preferred.
Hospital or healthcare preferred.
Demonstrated knowledge of adult learning styles, participative training design, group dynamics, interactive learning methods, systems theory and quality improvement processes, principles of customer service, advanced consulting methods, leadership coaching, conflict resolution, group process facilitation, organization communications processes, presentation skills and project management.

Responsibilities

Act as an advisor to organizational members, including coaching individuals and managers on actions, behaviors, and perspectives appropriate and effective for working at MLKCH.
Provide coaching, facilitation, team development, whole systems analysis, process reengineering and organization development services in conjunction with Human Resources and consultation with leaders and senior leadership team to implement transformational organization improvement initiatives and assure alignment with the organization’s strategic plans.
Collaborate with other Human Resource Professionals in the department to ensure most appropriate utilization of resources and to achieve desired outcomes for the client.
Design and deliver just-in-time training modules as needed/appropriate.
Use instructional design methodology to conceptualize, research, design and develop training programs to address organizational goals and objectives and client’s departmental needs.
Design and manage organization leadership programs: Leadership Development Institute, Essential Leaders, New Leader Onboarding, Employee Career Maps, etc.
Create content and tools to enhance values-based competencies and improve match between organizational goals and achievements of managers and employees.
Continually evaluate the quality of work done with clients and implement improvements as needed.
Design and report outcomes to appropriate parties.
Establish and maintain comprehensive training programs for employee development at both the management and non-management levels.
Demonstrate excellent facilitation and course development skills.
Demonstrate competence in continuous improvement, learning, and accountability, teamwork, motivating and developing others.
Demonstrate problem-solving decision making, financial understanding and managing daily operations.
Demonstrate competence in customer/patient focus, adaptability and shaping change.
Consider external and internal alternatives to program design and, when appropriate, manage the request for proposal process to ensure appropriate external vendors are considered and cost negotiations are effective.
Manage the ongoing relationship and the quality and cost effectiveness of vendors or Managers selected.
Direct continuous efforts to ensure effective measures and evaluation practices are developed and in place to assess the value of current and future systems and programs.
Link success measures to return on investment.
Support HR Leadership by developing strategies to continually increase HR staff capability.
Manage the Employee Engagement process including providing feedback, training and action planning to improve staff engagement and retention.
Manage and coordinate process in goal of being recognized as Best Place to Work.
Assist in the development and management of the OD budget for current, on-going and future OD management development related items.
Develop and implement manager and staff development programs that support the organization’s succession plan.
Create and manage succession planning initiatives by conducting needs assessment, gathering and analyzing data, and preparing and presenting reports with findings and recommendations to leadership team.
Manage and support development of high potentials identified in succession planning process.
Take a proactive role in developing or assisting with tactical management training opportunities like annual performance review planning with systems training, to ensure best practices for highly competent leaders and engaged workforce.
Other duties as assigned.