Manager of Organizational Change Management

HomeServe USA•Norwalk, CT

About The Position

The Organizational Change Management Manager will play a key role in supporting the Director of Organizational Change Management in driving the change strategy for company-wide transformation initiatives. This role is focused on fostering employee engagement, adoption, and readiness across multiple workstreams, including business process reengineering, systems implementations, and organizational design changes. The Manager will collaborate with cross-functional teams to develop and execute impactful communication plans, manage meeting and event logistics, and ensure seamless coordination of change activities. Additionally, this role will oversee the preparation of reports, track progress against change initiatives, and maintain accurate documentation to support transparency and alignment. This position is ideal for a proactive, detail-oriented professional with strong organizational skills, a passion for leading change, and the ability to influence and support teams in achieving organizational success.

Requirements

Bachelor's degree in Business, Organizational Development, or a related field
Minimum 5-7 years of experience in Organizational Change Management, Project Management, Communications, Stakeholder Engagement, or Learning & Development, with demonstrated leadership in managing change initiatives.
Proficiency in established change management methodologies (e.g., PROSCI, ADKAR) and frameworks is strongly preferred.
Highly organized and detail-oriented, with the ability to manage multiple priorities, meet deadlines, and perform effectively under pressure.
Proven ability to stay current on industry trends and apply best practices in change management to drive successful outcomes.
Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with project management tools (e.g., Jira, Smartsheet).
Strong leadership and work ethic, with a proactive approach to problem-solving and ownership of responsibilities.
Ability to work independently while effectively collaborating with cross-functional teams.
Flexibility to take on ad-hoc responsibilities as needed to support organizational goals.
Willingness to travel up to 10% as required.

Responsibilities

Develop and implement change management plans, including stakeholder engagement strategies, impact assessments, and readiness activities, in alignment with the overall transformation goals.
Manage and oversee change management activities across workstreams, ensuring alignment, consistency, and timely execution.
Lead the integration of change initiatives across teams to minimize disruption, address resistance, and reduce change fatigue.
Design and deliver clear, engaging communication materials to effectively support and drive change initiatives.
Identify and build relationships with key stakeholders and change champions across departments, ensuring their feedback is incorporated and their needs are addressed.
Plan, coordinate, and facilitate stakeholder meetings, workshops, and briefings to ensure alignment and engagement across all levels of the organization.
Partner with cross-functional teams to evaluate organizational readiness for upcoming changes, proactively identifying and addressing potential gaps.
Lead and manage readiness activities, including stakeholder alignment sessions, impact assessments, and change readiness surveys, to ensure smooth transitions.
Track, analyze, and report on change readiness metrics, providing actionable insights to ensure employees are informed, engaged, and prepared for the transition.
Develop and manage detailed reports and dashboards to provide actionable insights on progress, risks, and areas requiring additional focus across change initiatives.
Oversee the maintenance and continuous improvement of change documentation, templates, and tools to ensure consistency, accessibility, and alignment with organizational standards.
Present key findings and recommendations to the Director of Organizational Change Management and other stakeholders, enabling data-driven decision-making and adjustments.