Manager of Operations

Interfaith Ministries for Greater Houston•Houston, TX

About The Position

The Manager of Operations manages and oversees day-to-day operational and administrative functions, including facilities, administrative services, and technology coordination, to support organizational effectiveness. Reporting to the VP of Compliance and Operations, this role ensures that operational functions are efficient, compliant, risk-aware, and aligned with organizational strategy.

Requirements

Bachelor’s degree in Business Administration, Facilities Management, or related field (required)
6–8 years of progressive experience in operations, facilities, or administrative services.
3–5 years in a mid-level management role, preferably in nonprofit environments.
Multi-site operations and infrastructure management
High-performing team leadership and supervision
IT systems oversight and vendor management
Budget development and financial oversight
Capital project and systems transition leadership
Strong communication, ethics, confidentiality, equity, and inclusion
Proficiency in Microsoft Office, project management, and facility management tools

Nice To Haves

Master’s degree
Project Management Professional (PMP) – preferred
Certified Nonprofit Professional (CNP) – preferred

Responsibilities

Lead day-to-day operational and administrative functions across multiple sites.
Implement and maintain operational policies, procedures, and internal controls in collaboration with the VP of Compliance & Operations.
Oversee vendor contracts, service agreements, and operational partnerships.
Manages daily operational activities across organizational locations to ensure clean, safe, functional, and welcoming environments.
Lead facilities management, including oversight of building systems, maintenance, capital improvements, and space planning.
Manage procurement, relationships, and performance of service vendors, including janitorial, landscaping, security, utilities, and other key facility partners.
Direct front desk and reception services to ensure exceptional internal and external customer experience.
Oversee tenant relationships, including lease management, renewals, and negotiations in collaboration with the VP of Compliance & Operations.
Lead centralized ordering and procurement to reduce redundancy, control costs, and improve efficiency.
Oversee operational readiness for event center activities, including marketing, client relations, event logistics, contracts, and vendor compliance.
Monitor and fully comply with operational policies, procedures, and health and safety regulations.
Coordinate IT infrastructure, systems, and cybersecurity services in partnership with IM Houston’s Managed Service Provider (MSP), escalating issues as appropriate.
Enforce lifecycle management of all hardware, software, and telecommunications systems.
Ensure IT governance, cybersecurity, and data retention policies to ensure compliance and mitigate risk.
Support technology improvements and system enhancements that increase operational efficiency and staff experience, and data integrity.
Ensure the organization's technology systems (hardware, software, databases, telecommunications) meet current and future needs.
Promote sustainable practices and environmentally responsible operations, including energy efficiency and waste reduction strategies.
Lead, mentor, and evaluate operations and administrative staff.
Promote equity, inclusion, accountability, and continuous improvement.
Support workforce planning and staff development initiatives.
Model and promote IM Houston’s mission, values, and People First culture in all interactions and decision-making.
Encourage ongoing learning, cross-training, and staff recognition to strengthen engagement and retention.
Support staff development and performance management within the operations and administrative services team through coaching, training coordination, and goal alignment.
Manage facility operations, safety programs, and asset management.
Ensure regulatory, safety, and accessibility compliance.
Manage preventive maintenance and risk mitigation efforts.
Conduct organization-wide assessments of assets, furniture, fixtures, and equipment (FF&E) to guide repair, replacement, or disposal decisions.
Work with the VP of Compliance & Operations regarding capital improvement projects and the development of preventive maintenance schedules across all IM Houston facilities.
Under the direction of the VP of Compliance & Operations, manage tenant relations, leases, and renewals
Lead sustainability initiatives to promote energy efficiency, waste reduction, and environmentally responsible operations.
Ensure facilities reflect IM Houston’s mission, vision, and values through welcoming, inclusive spaces.
Ensure operational readiness and customer service standards.
Oversee IM Houston’s Events Center operations, including scheduling, client relations, vendor compliance, and event logistics.
Partner with MarCom and Finance to standardize event pricing, contracts, and marketing.
Work with the VP of Compliance & Operations to address capital improvement and long-range facilities planning.
Assist with capital project planning, including budget tracking, timelines, and vendor coordination, under the direction of the VP of Compliance & Operations.
Work with VP of Compliance & Operations to support feasibility studies and future growth planning.
Deploy centralized procurement to reduce redundant spending.
Consolidate vendors and improve purchasing leverage.
Create operational dashboards tracking cost savings and performance.
Update and standardize all organizational communication systems, including cell phone contracts, policies, and procedures, to improve efficiency and reduce costs.
Collaborate across the organization with resource management, building access, and facilities support to strengthen employee engagement and organizational effectiveness.
Reinforce People First practices across departments.
Enhance collaboration with HR, Finance, and Programs for shared ownership of outcomes.
Promote transparency, communication, and accountability through continuous improvement systems.