Manager of Clinical Operations

University Healthcare Alliance•Los Gatos, CA

12d•$68 - $90

About The Position

The Manager of Clinical Operations for OBGYN services will have responsibility for the clinical staffing operations of assigned UHA/MMC medical practice sites including finance, EMR, human resources and communication, practice management, employee engagement activities, and implementation of LEAN, and 5S methodologies and A3 problem solving. The Manager of Clinical Operations will work closely with the Director of OBGYN Services, physicians and the management team to implement all practice goals, and the Stanford Operating System (SOS) goals and objectives.

Requirements

Bachelor’s Degree.
Minimum of three (3) years of experience in healthcare or clinical services supervision in a mid to larger size medical office practice or hospital environment.
Equivalent combination of education (i.e., Associates Degree) and/or work experience acceptable.
Understanding of medical clinic operations/regulations, compliance and quality requirements related to provision of health care services.
Ability to operate collaboratively across all functions and levels in the Medical Group, UHA, Stanford community and externally.
Demonstrated success working with physicians in existing relationships and developing new relationships.

Responsibilities

Recruits, hires and manages staff at assigned UHA/MMC clinics.
Monitors staffing, delegates and coordinates tasks in order to maintain a system which assures effective, quality patient service, including coverage in service gaps.
Develops and implements strategic, financial and tactical plans and objectives for the clinic, meets agreed upon results, and provides regular and ad hoc reporting related to clinic’s performance and operational needs, and ensures compliance with the SOS.
Through the utilization of LEAN and 5S methodologies and A3 problem resolution, assesses access for patient flow and analyzes needs for the practice to assure quality patient care and engagement of staff.
Develops and monitors departmental budget for controlling operational and capital expenses.
Ensures that applicable UHA, Stanford, regulatory agency, quality policies and requirements are met.
Listens to patient complaints, offering resolution with a positive outcome.
Arranges for maintenance, repair, smooth functioning, purchase of approved clinical and IT equipment for physicians and staff, and orders clinical and office supplies as needed.
Coordinates and implements space planning or other special projects.
Works with clinical team members to problem solve through A3 methodology, and implements LEAN and 5S processes and project management throughout clinical areas.
Working closely with staff, identifies and implements employee engagement processes designed to maximize employee engagement.
Works closely with the physicians and allied health professionals, including efficient communication to develop protocol and assure practice needs are provided.
Actively and constructively participate in UHA Leadership Teams and other interdepartmental meetings to assure smooth workflow across departments.
Working with MMC practice/office managers, provides operational oversight at assigned clinical locations.
Performs other duties as assigned and participates in organization projects as assigned.
Adheres to safety, P4P’s (if applicable), HIPAA and compliance policies.