Director of Clinical Operations

Carewell

33d•Remote

About The Position

Are you an impact-driven problem solver who is passionate about making a difference in the lives of others while contributing to a successful business? Join Carewell and be a part of a team that creates impactful solutions for caregivers and their unique challenges. We're looking for hardworking individuals committed to raising the bar and striving for impact, scalability, and simplicity. Build your career with Carewell, a category-defining business dedicated to making caregiving easier. Role Carewell is launching Carewell Care Services, a new division delivering Medicare-reimbursed care coordination starting with PIN / CHI (and expanding later). We’re hiring a Director of Clinical Operations to build and run the clinical operating system: staffing, supervision, documentation quality, escalation, and day-to-day delivery performance. This person ensures we can scale safely, compliantly, and profitably—without breaking clinical quality. This is not a “policy-only” role. It’s an execution + workflow role.

Requirements

Education: Bachelor’s degree in Health Administration, Registered Nursing, or a related field required.
Experience: 8+ years in operations leadership, including 5+ years in healthcare or clinical settings.
Operational Proficiency: In-depth experience with workflow design, putting together operating playbooks and performance systems to drive operational efficiency in clinical environments. Working closely with product/engineering teams to operationalize workflows.
0 - 1 Experience: Experience building virtual delivery programs efficiently from the ground up in a high growth, ambiguous environment.
Healthcare Background: Knowledge of healthcare compliance and regulatory standards (e.g., HIPAA, OSHA).
Leadership and Communication: Demonstrated ability to lead high-performing teams in fast-moving & remote/distributed environments. A collaborative leader who inspires multidisciplinary teams with empathy and clarity, drives alignment toward shared goals, and communicates effectively with stakeholders at all levels.
Results-driven: Proven track record of driving large scale service operations, delivering on KPIs with a high sense of urgency and service orientation, naturally relentless in overcoming barriers with speed and quality.
Strategic and Analytical Mindset: Skilled in leveraging data analytics to identify trends, measure performance, and inform organizational strategy and OKRs.
Commitment to Equity: Passion for embedding equity, accessibility, and inclusivity into all aspects of clinical operations.

Nice To Haves

A master’s degree (MBA, MPH, or MHA) is a plus
Experience in healthtech startups
Experience with care coordination/care navigation programs (PIN/CHI)
Experience with Medicare reimbursed programs (CCM, TCM) and/or MA populations and/or longitudinal care models