Director of Clinical Operations

Tennessee Orthopaedic Alliance, PA•Columbia, TN

11m

About The Position

TOA is seeking a highly effective Director of Clinical Operations to provide leadership at our Columbia and Lawrenceburg Clinics. The TOA Director of Clinical Operations provides critical leadership, cohesively bringing together all the functions of TOA, to help deliver outstanding orthopaedic care for our patients. This person will build strong working relationships with our physicians, manage a team of dedicated and focused clinical and non-clinical staff, and partner with our revenue cycle to achieve clinical and organizational goals. The position reports directly to the Columbia Market President, is a member of the TOA Management Team, and is a peer to several other Director of Clinical Operations who lead TOA’s clinics throughout the TOA service area. Specifically, the Director of Clinical Operations will focus on: Patient Care. First and foremost, the Director of Clinical Operations ensures an optimal patient experience by making sure the clinic is operating empathetically, effectively, and efficiently. Success is measured in terms of patient satisfaction, patient volume, and longevity, reduced operational issues, and increased growth and productivity. Physician Relations. Develops and maintains effective working relationships with our providers to help them deliver excellent care: Provider Support: Maintain active and regular interaction with physicians and mid-level providers to offer support across a broad range of clinical and operational issues. Operational Efficiency: Evaluate and manage clinic and surgical schedules to maximize throughput while ensuring patient needs are met. Relationship Management: Coach and manage provider-staff and provider-patient interactions to foster a positive culture and enhance patient experience. Clinic Operations. Ensure effective and efficient operations by promoting best practices in terms of clinic workflow and adherence to procedures and practices. Capably analyzes operations and business unit results, identifies trends and issues in performance, develops recommendations for improvement, and implements changes to enhance operations and patient care. Partner with other TOA clinic leadership to foster a unified culture and enhance operational processes. Employee Performance Management. Motivate, direct, and manage the performance of clinical and non-clinical staff to achieve identified organizational and site-based goals. This includes goal setting, performance evaluation, coaching and counseling for continuous improvement, talent acquisition activities, and other activities that are geared toward achieving a high performing, highly engaged workforce. Organizational Leadership. Provides strong leadership on-site and serve as a source of guidance and direction for clinical and non-clinical staff, but also as a valued and trusted colleague and advisor for physicians and providers. Promotes a positive, inclusive and respectful work culture. Works with TOA stakeholders to enhance business development and growth. May provide project management or serve ad-hoc team member for short-term initiatives.

Requirements

Bachelor’s degree, preferably in business or healthcare administration, or commensurate experience is required
Ideal candidate will have a minimum of 5+ years demonstrated success managing multiple healthcare clinic sites, with a high degree of organization and focus. This would include use of multiple mid-level providers to augment clinical operations and ancillary services such as DME, X-ray, and MRI; orthopaedic clinic experience is strongly preferred.
Working knowledge of hospital / surgical center / clinic / revenue cycle interactions and operations.
Providing leadership across numerous organizational levels, specifically with success in working directly with physicians in a respectful and professional manner.
Demonstrated success in being able to educate, influence, and motivate up and down the organizational structure to ensure the highest levels of care and achievement of goals and objectives.
Passionate about helping people including TOA patients, families, and colleagues, with a dedication to continuous improvement.
Demonstrated success in diagnosing problems, identifying possible solutions, arriving at effective strategies and successful change implementations.
Ability and willingness to assist clinic staff whenever and whatever the need is, such as patient access, rooming patients, managing through facilities issues, etc.
Excellent knowledge of EMR systems (fluency in NextGen is a plus), as well as revenue cycle operations. Functional knowledge of Microsoft products including Word, Excel, and PowerPoint is necessary.
Must have reliable transportation to travel to/from and between sites as needed.