Manager of Operations

GES•Lithia Springs, GA

1d•Onsite

About The Position

Coordinate and develop all operational aspects of all Show-Site operations, which are inclusive of Freight, Logistics and Decorating. Delivery of the highest level of customer service in the most efficient manner possible.

Requirements

Requires three (3) to seven (7) years in an operational environment, experience which was inclusive of management/supervisory functions. (hire, fire, discipline, coach, train and develop talent)
Experience reading floor plans, and construction drawings
Strong organizational and communication skills
Must demonstrate ability to interface with individuals in a supervisory capacity as well as have the ability to comfortably interface with customers and senior level managers
Must demonstrate proficiency in basic financial and computer skills
Must have: Integrity
Team player
Adaptability & Composure
Business & Financial Acumen
Customer Service Orientated
Problem Solving & Analysis
Decisiveness
Encourages and Demonstrates Collaboration
Strategic Planning
Influences Others without Formal Authority

Nice To Haves

College Degree preferred
use of CAD and Adobe experience preferred
Prefer LEAN Six Sigma project experience or other form of continuous improvement experience for operational processes

Responsibilities

Coordinate and develop all operational aspects of Show-Site operations
Understands and works in lateral work streams
Lead Accounts (Level Owner, Hall Owner, Event Owner)
Fulfill roll in Show Planning process as required on assigned shows
Manages to provided Key Performance Indicator’s
Adhere to all Business Standard Operating Procedures
Exhibit a basic understanding of all lines of business required for production of event or show.
Develop fully integrated implementation plans for assigned show portfolio to ensure planned labor and show margins are met or exceeded
Manage people and assets for all assigned show, or assigned area on show to ensure direct costs are at or below plan
Ensure proper billing practices and proper documentation of materials, labor, and rental equipment is performed to ensure accurate invoicing for the purposes of capturing all revenue
In conjunction with Senior Operations Manager, review all labor calls and staffing plans on assigned shows to ensure they are fact based and in alignment with the Implementation Plan, the show budget, and service requirement
Manage the labor and productivity tracking and reporting process.
Assist in show labor analysis.
Ensure complete and accurate documentation of grievances and disciplinary actions
Manage the compliance requirements for OSHA, DOT and Safety Requirements, and manage teams to perform in accordance with all regulatory requirements
Understand Management Rights and Manage to the agreed upon Collective Bargaining Agreement
Performs other duties as assigned and deemed necessary of the position