Manager of Operations (Douglasville, GA /Hybrid)

FreedomCare•Douglasville, GA

59d•$100,000 - $120,000•Hybrid

About The Position

FreedomCare is a healthcare company dedicated to revolutionizing the home care industry since 2016, supporting patients nationwide by enabling them to choose their own caregivers. The company operates based on core values: Here For You (service, empathy, availability), Own It (drive, ownership), Do the Right Thing (high integrity), and Be Positive (great attitude, can-do approach). This role is for a Manager of Operations in Georgia, based in the Douglasville, GA area, requiring a hybrid work model with 3 days per week in the office. The ideal candidate will have an innovative, entrepreneurial spirit and a passion for continuous improvement, with a strong focus on ensuring customers receive the highest level of care and attention. Problem-solving and taking ownership of customer requests are key, aligning with the company's value to 'do the right thing' for members.

Requirements

5+ years of experience in management operations (healthcare, business, customer experience are all interesting areas of past experience)
Demonstrated ability to think outside the box, developing strategy and turning it into tangible results
Experience in a leadership role; able to effectively manage and motivate a team of 20+ employees
Passion for improving home care and for leveraging technology to improve lives
Ability to utilize technology to advance company initiatives
Energized by ambitious goals and working in a fast-paced environment
Must be comfortable rolling up their sleeves, being hands-on, and doing whatever is necessary to support the team while building and growing it
Great interpersonal skills: you’re able to bring people along, inspire them, ask tough questions, and hold people accountable
An operational mastermind: you have a natural ability to identify processes that work, metrics that tell the story, and operations that scale without sacrificing quality
A humble leader: you understand that to lead is to set an example, to listen to others, and to always keep learning

Nice To Haves

Healthcare / home health care experience preferred but not required
Master's Degree in healthcare administration or business administration
Experience with the Structured Family Caregiving (SFC) Medicaid program in GA
5 + years Medicaid experience

Responsibilities

Responsible for state-wide operations where you will build a team from the ground up
Develop metrics and a quality control system to understand and continually improve the experiences of both the patients and caregivers
Think strategically for our patients and caregivers, leveraging technology to streamline processes and improve quality of care
Hire, train and develop staff as the operations needs grow
Oversee the necessary compliance aspects of running this healthcare startup, including records of training and certifications for staff, and compliance with state laws and regulations
Create and enforce processes and policies that support our people doing great work, looking for ways to simplify and streamline, incorporating feedback from all levels to continually improve
Work with development and technology teams to oversee software adjustment to your team’s workflows
Build a positive work environment and culture consistent with FreedomCare core values: Here for You, Positive, Own It, Do the Right Thing
Take ownership of ensuring all policies, procedures and overall mission of your office demonstrates a complete commitment to FreedomCare’s high moral and ethical standards