Manager of Operations

FDI•Ankeny, IA

1d•Onsite

About The Position

The Manager of Operations position at Florist Distributing, Inc. (FDI) is responsible for the growth and strategic planning of all FDI Distribution Centers. This role requires a self-motivated, creative individual with strong leadership and management skills, as well as high moral and ethical values and excellent communication skills. The company emphasizes a small team atmosphere and outstanding customer service as key to its success. The hours of operation are seven days a week, with specific scheduling to be discussed during the interview process and adjusted based on business fluctuations and holidays.

Requirements

High school education required.
Must be customer service driven and able to communicate clear and effectively.
Ability to read and obey MSDS information on products.
Able to add, subtract, multiply and divide whole numbers.
Must have the ability to carry out detailed written and verbal instructions.
Must be able to file, post, sort, and organize materials, paperwork and software used.
Must be able to perform light to moderate physical work; exerting/lifting 50 - 100 lbs. of force occasionally, 10-40 lbs. frequently.
Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, talking, climbing, standing, walking, pushing, pulling, lifting, hearing, and repetitive motions.
Must be able to perform work duties in a refrigerated environment.
Personal Computer with Word, Excel, Outlook, Accumatica/Savant accounting and warehouse management programs; training on computer software will be provided.
Able to operate menu driven computer programs with mouse, 10 key keypad, and alpha numeric keyboard.
Scanner, digital camera, copier, and fax, knife, flower cutter, strapper, box stapler, floor scrubber, pallet jack, lift jack, other warehousing equipment.
FDI delivery vehicles and valid driver’s license.
Has daily contact with employees, customers, suppliers/vendors, and the general public.
Has access to all confidential company information including financials, payroll, sales and pricing.
Minimum of five years’ experience in management positions.

Nice To Haves

Degree in business management or related area is preferred.

Responsibilities

Lead all operational aspects of FDI Distribution facilities to ensure consistency and best practices in processes and procedures.
Collaborate with sales, marketing, and all other departments and recommend plans to promote and elevate programs and services within assigned category departments.
Assist in implementing new category product lines and programs.
Coordinate pricing structures and merchandise to meet warehouse and department sales goals.
Communicate plans, programs, and operations that affect the distribution facilities, and encourage feedback from all employees to increase collaboration and productivity.
Review and implement new and existing business and accounting processes.
Enhance, optimize, and improve customer and vendor relationships.
Set the standards for employees on customer service, employee behavior, and customer satisfaction.
Assist in customer service needs in a prompt, efficient, and friendly manner.
Generate inventory reports and recommend plans for product movement.
Review and approve company assets and non-capital expenditures.
Report specific details on financial performance and sales trends of Distribution Center.
Review employee labor, scheduling, and projections to ensure balance and profitability.
Assist in hiring, training, reviewing, and disciplining of employees.
Perform staff evaluations and assist in the development of management candidates.
Keep aware of industry and market area to provide the best service to customers.
Attend company meetings and participate in on and off site trade shows.
Implement and manage safety and compliance throughout FDI Distribution facilities.
Represent FDI to customers in a positive manner.
Maintain a positive and nurturing attitude with employees to create a friendly, team-based environment.
Maintain store operations according to all policy and is responsible for operations, even in absence.
Reports to work when scheduled and on time; works evenings and weekends as needed.