Associate Operations Manager, Operational Safety

DoorDash USA•Mesa, AZ

3d•$101,400 - $149,000•Hybrid

About The Position

As Manager of Operational Safety, you will lead the team responsible for safety systems, incident response, and SOP governance across DoorDash Labs' autonomous products. You will set strategy, build and develop a team of safety specialists, and partner with engineering and product leadership to ensure safety is embedded into every phase of development. This is a senior leadership role for someone who thrives at the intersection of operational rigor and cutting-edge autonomy.

Requirements

7+ years in operations, safety, or a related field — autonomy, robotics, aerospace, or defense experience strongly preferred
2+ years managing or leading teams, with a track record of developing talent and building high-performing functions
Proven experience designing and scaling safety or operational systems in a regulated or safety-critical environment
Executive presence with the ability to influence senior stakeholders and present complex risk data clearly
Strong analytical mindset; comfortable with ambiguity and fast-changing priorities
Participate in on-call rotation and promptly respond to on-call events with urgency and rigor on nights and weekends.

Nice To Haves

Deep familiarity with safety management systems (SMS), ISO 45001, or equivalent frameworks
Proven track record in designing, developing, and deploying comprehensive training programs and instructional materials.
Experience with autonomous systems, robotics deployment, or fleet operations at scale
Proficiency in Google Workspace, Jira, and SQL

Responsibilities

Lead and grow the safety team — hire, develop, and manage a team of operations safety specialists across remote and on-site functions
Set SOP strategy — own the design, governance, and continuous improvement of standard operating procedures; drive compliance across all Labs programs
Own safety analytics & reporting — establish metrics and KPIs for operational safety; present trends, risks, and recommendations to senior leadership
Lead incident command — oversee critical incident triage and resolution; ensure root cause analysis and corrective action processes are rigorous and timely
Drive cross-functional safety programs — partner with engineering, product, legal, and field operations to build safety into product design, launches, and scale
Represent safety externally — engage with regulators, partners, and customers on safety standards and compliance as needed