PCC Manager of Operational Intelligence & Technology

Piedmont Healthcare Inc.•Atlanta, GA

18d•Hybrid

About The Position

Piedmont Healthcare Corporate is seeking a Manager of Operational Intelligence & Technology to join their team. This role is responsible for facilitating the development, implementation, and governance of patient pre-service informatics and analytics programs. The ideal candidate will oversee daily operations of the informatics and analytics team, execute practices and innovations that emphasize consistent delivery of patient-centered care, and transform patient scheduling, pre-registration, estimation, and financial clearance for Piedmont Healthcare. This position requires a strong understanding of systems supporting patient pre-service and will drive current and future state capabilities, acquisition, and integration activities. The role involves collaboration across multiple departments and stakeholders to improve efficiency and automation within the pre-service technology toolkit and drive staff adoption of patient pre-service functionalities. Responsibilities include leading plan development, implementation, benchmarking, operational feasibility analysis, end-user testing, and presentation development. The Manager will serve as a liaison to IS/IT, business intelligence, and data architecture teams to represent business and reporting needs, and will assist in creating and sharing data reports, developing and maintaining key performance indicators for assessment and decision-making. Additionally, the role facilitates the overarching patient pre-service governance structure for maintaining patient pre-service functionalities and analytics/reporting programs.

Requirements

Bachelor’s Degree in healthcare administration, information systems, business, or related field Required
5 years of progressively responsible work experience in informatics, healthcare technology, system implementation and/or analytics to include at least (1) year leading people, projects and/or programs Required
Analytics, business intelligence, and data visualization experience Required
Experience in influencing others directly and indirectly through successful leadership of high performing teams in a customer service, operations, or technology space Required

Nice To Haves

Master’s degree MBA, MHA, or MS in tech-related discipline Preferred
Previous experience leading a cross-functional, enterprise-wide, complex project, or implementation within a healthcare setting Preferred

Responsibilities

Facilitating the development, implementation and governance of patient pre-service informatics and analytics programs.
Overseeing daily operations of the informatics and analytics team.
Executing and delivering practices and innovations that emphasize consistent delivery of patient-centered care.
Transforming patient scheduling, pre-registration, estimation and financial clearance for Piedmont Healthcare.
Understanding the capabilities and general application of functionalities and systems that support patient pre-service.
Maintaining and driving current and future state capabilities, acquisition, and integration activities.
Working collaboratively across multiple departments and stakeholders to improve efficiency and automation across the pre-service technology toolkit.
Driving staff adoption of patient pre-service functionalities.
Leading plan development, implementation, benchmarking, operational feasibility analysis, end-user testing and presentation development.
Serving as liaison to IS/IT, business intelligence and data architecture teams to represent business and reporting needs of the department.
Assisting and leading the creation and sharing of data reports.
Developing and maintaining reporting of key performance indicators to assess performance and drive decision making.
Facilitating the overarching patient pre-service governance structure for maintaining/sustaining patient pre-service functionalities and analytics / reporting program.