Manager of Office Operations- Primary Care, Full Time Days

Cape Fear Valley Health

15d•Onsite

About The Position

The Manager of Office Operations is responsible for managing primary care office operations, including front desk reception and scheduling, nursing functions, and overall office management. The role coordinates personnel activities to support efficient patient flow and appropriate staffing, and works with providers, administration, and the Physician Billing Department to ensure efficient office operations. The position also has responsibility for employee supervision, budgeting, billing and charge accuracy, equipment and supply oversight, patient relations, and clinic performance.

Requirements

Bachelor’s degree or 8 years of related experience.
At least 2 years of healthcare management experience.
Proficiency in reading, writing, and speaking English.
Thorough knowledge of computer functions and medical terminology.
Ability to read and interpret physicians’ documentation.
Knowledge of CPT-4 and ICD-9 coding.
Leadership qualities and organizational skills.
Ability to solve practical problems and handle situations with limited standardization.
Ability to work independently.
Good organizational and communication skills.
Ability to work under physical and mental stress.
Motor coordination and finger dexterity.

Nice To Haves

1 year of supervisory and billing experience preferred.

Responsibilities

Interview, hire, train, and assess employee competency; plan, assign, and direct employees’ work.
Monitor employee productivity and performance, and reward or discipline employees as appropriate.
Address employee complaints and resolve problems.
Coordinate personnel activities related to patient flow and office management.
Maintain current knowledge of CPT-4 and ICD-9 coding, billing issues, medical terminology, and insurance guidelines and policies through professional development.
Monitor the Clinic Charge Master and encounter forms to ensure accurate CPT-4 and ICD-9 codes.
Ensure office equipment is maintained in proper operating condition.
Maintain good guest relations with patients, hospital staff, and office staff.
Assist Patient Representative receptionists as needed to ensure accurate and prompt responses to patients, and cover vacant positions when needed.
Market the office to the public, employers, and civic organizations.
Monitor collections and operating costs against projected budget goals.
Assist Primary Care Services with developing and monitoring capital and operating budgets.
Work with physicians to support efficient scheduling and a suitable work environment.
Manage timekeeping for office personnel.
Consult with physicians regarding hospital charges and ensure inpatient charges are posted appropriately.
Oversee timely ordering of office supplies and equipment and maintain an ongoing inventory.
Coordinate the handling of patient complaints and resolve problems.
Ensure accurate and complete charging for patient services and interdepartmental charges; monitor, adjust, and correct negative expense variances where possible.
Perform other duties as assigned.