Manager of Modal Performance

Redwood Logistics•Chicago, IL

9d•Hybrid

About The Position

As a Manager of Modal Performance, you will be responsible for contributing to North America transportation strategy for our Redwood SCS Managed solution and the successful execution of that strategy. The role focuses on Core vendor performance KPI’s, Vendor data integrity and Scorecarding, vendor QBR’s, Vendor Management Strategy, Core Strategic Account Support, Strategic Network Management, Performance improvement strategy, and Modal service delivery.

Requirements

At least 5 years of combined experience in carrier Procurement and Logistics/Operations
Solid understanding of transportation Carrier/Service Providers contracts, all modes, transit time, and networks
Understanding of mode rate structures (such as Air, TL, LTL, Parcel and International)
Understand the FP&A Audit Process and Payment Process to Vendors
Understand reporting trends and translate into verbal direction to impact results
Ability to work independently under tight deadlines in a rapidly changing environment
Bachelors degree required
Availability to travel 5-10% of the time
Self-motivated and able to work well with minimal supervision or in a team environment; consult with team members and management as needed
Strong interpersonal, organizational, and analytical skills with ability to multitask
Excellent verbal and written communication skills
Strong knowledge of Microsoft Office Suite, working knowledge of Tableau
Familiar with any TMS platform (Mercury Gate and Oracle Transportation Management) as well as DAT-TransCore, PC Miler, Rand McNally, Tableau Reporting, Triumph Pay, EDI integration, MacroPoint, Salesforce, Jaeggar RFP Tool

Responsibilities

Responsible for establishing the North America Procurement solution delivery for TL, LTL, Intermodal, Parcel and Air freight
Responsible for establishing vendor KPI’s and developing processes to capture key data points, including On-Time service, Tender Acceptance, Spot Engagement, and Tender Givebacks
Manage operational escalations related to vendor service and performance
Develop and conduct strategy for performance improvement and service remediation
Manage and conduct current, historical and market rate analysis, perform quarterly impact bench marking studies, conduct quarterly QBR’s
Work with the Procurement and Technology Department to assist on customer reporting and performance metrics
Help manage any new customer projects or initiatives while working with the Procurement and Technology Team
Deploy Vendor facing QBR strategy and top 25 reporting feedback quarterly.
Look to hire and train team in North America including Mexico and Canada
Understand our customer networks and continue to develop, support, and drive down customer costs
Work with the SCS Audit Team to drive down and develop strategies that will eliminate any vendor aging issues for both fully managed and co-managed customers
Be a team player
Manage between 3-5 Support roles
Train and Develop any new Modal Performance Support Roles in North America
Learn to work with such cross functional groups as Implementation, AP, Knowledge Services, Operations, and Sales Leadership, Customer Success, EDI
By applying functional experience, identifies ideas with other functional leaders, employees and customers to create and influence opportunities for quality improvement throughout the organization.
Instills a sense of urgency and drives problems towards resolution.
Holds self and others accountable
Networks across the organization and develops successful internal and external relationships.
Provides input and feedback to key leadership positions about process improvement opportunities.
Promotes the leveraging of capabilities, ideas and processes within the team and across the organizational boundaries.
Communicate effectively and in a timely manner.

Benefits

Access to experts and resources for your Learning & Development journey
Opportunity for internal mobility
Employee referral bonus program
Employee Resource Groups (ERGs)
Annual fundraising and volunteer events to give back to communities
Paid time off, floating holidays, time off to volunteer and rollover
Paid parental leave
Medical, dental, vision and 401k plans (with match)
Flexible spending account, mass transit and dependent care plans available
Health savings account, with a annual company contribution for plan participants
Short-term and long-term disability; life insurance policies subsidized by company
Additional benefits including pet insurance, accident care, access to legal advice and more