Manager of Membership

Pacific Science Center•Seattle, WA

About The Position

Pacific Science Center seeks a strategic and results-driven Manager of Membership to lead the evolution and growth of our membership program. This role is critical to PacSci's mission of transforming lives through science learning and requires a dynamic professional who can reimagine our membership experience, drive measurable growth, and become an expert in leveraging our ticketing and CRM systems. The Manager of Membership will embody our guiding principles by delighting our guests, embracing experimentation and innovation, running a smart and responsible business, enabling access for all, and expecting excellence in themselves and their team.

Requirements

Bachelor's degree in Marketing, Business Administration, Nonprofit Management, or related field
5+ years of experience in membership, fundraising, marketing, or related field
2+ years of people management experience
Proven track record of program development and implementation
Strong analytical skills with experience using data to drive decisions
Excellent project management abilities with attention to detail
Outstanding communication and interpersonal skills
Proficiency with CRM/database systems
Commitment to diversity, equity, inclusion, and accessibility

Nice To Haves

Experience in cultural institutions, museums, or nonprofit organizations
Previous experience with Tessitura or similar ticketing/CRM platforms
Knowledge of membership best practices and industry trends
Experience with marketing automation and digital marketing tools
Familiarity with the Pacific Northwest cultural landscape

Responsibilities

Membership Program Strategy and Design
Lead the comprehensive redesign of PacSci's membership program, including benefit structures, pricing tiers, value propositions, and member communications
Conduct market research and competitive analysis to inform program enhancements
Develop and implement member engagement strategies that increase retention and lifetime value
Create innovative approaches to member acquisition, renewal, and upgrade pathways
Program Implementation and Execution
Oversee end-to-end implementation of the redesigned membership program, including system configuration, staff training, and stakeholder communication
Develop and execute integrated marketing campaigns to support membership growth
Collaborate with Marketing, Development, Guest Services, and other departments to ensure seamless member experiences
Create and maintain operational procedures, guidelines, and training materials for the membership team
Membership Growth and Revenue Management
Drive membership growth to achieve 15% year-over-year increase
Develop and manage annual membership revenue budget and forecasting
Analyze membership data and trends to identify opportunities and inform strategic decisions
Implement conversion strategies to turn visitors into members and members into advocates and donors
Drive corporate membership and group sales strategies
Tessitura System Expertise and Optimization
Become an expert user and administrator of Tessitura ticketing and CRM platform
Configure and optimize Tessitura for membership workflows, reporting, and communications
Leverage Tessitura's capabilities for segmentation, personalization, and campaign management
Train team members on Tessitura functionality and best practices as needed
Serve as liaison with Tessitura supportTeam Leadership and Development
Manage and mentor membership team members (currently 1 direct report)
Foster a culture of excellence, innovation, and customer-centricity
Set clear performance expectations and provide regular coaching and feedback
Recruit, onboard, and develop team talent as needed
Data Analysis and Reporting
Establish KPIs and work with analytics to build dashboards to track membership program performance
Prepare regular reports for leadership on membership metrics, trends, and insights
Use data to drive continuous improvement and strategic decision-making
Conduct member surveys and feedback analysis to inform program enhancements
Living Our Guiding Principles
In this role, you will:
Delight our guests by creating exceptional member experiences that are warm, engaging, and memorable, encouraging members to recommend PacSci.
Model science as a process by using data-driven experimentation, hypothesis testing, and evidence-based decision making in membership program design.
Serve as a community laboratory and living room by creating membership programs that bring diverse community members together around science and discovery.
Run a smart and responsible business by growing sustainable revenue, managing budgets wisely, and making data-informed investments in membership growth.
Enable access for all by developing pricing structures and programs that welcome people of all backgrounds and financial circumstances.
Expect and nurture excellence by setting high standards, providing clear feedback, and fostering a collaborative, creative, and joyful team culture.