Manager, Membership

NACD•Arlington, VA

4d•$110,000 - $116,000•Hybrid

About The Position

The National Association of Corporate Directors (NACD) empowers more than 23,000 directors to lead with confidence in the boardroom. NACD supports public, private, and nonprofit organizations through professional development programs, educational events, published research, and strategic advisory services. SUMMARY The Manager, Membership is responsible for driving revenue growth, member retention, and overall performance in an assigned market segment. The role provides leadership across sales execution, member engagement (customer success), ensuring a comprehensive go-to-market strategy and end-to-end member experience. In addition to owning segment performance, the role is responsible for recruiting, onboarding, training, and developing talent, building a high-performing team capable of delivering results. The ideal candidate is a strategic, solutions-oriented leader who balances new business growth with long-term relationship development.

Requirements

Bachelor’s degree required, with at least five years of experience in sales, account management or a consultative role with proven results.
Strong interest in corporate governance and board leadership.
Demonstrated experience coaching and motivating high‑performing teams.
Exceptional communication skills and professional presence.
Strong commercial acumen and relationship‑building ability.
Ability to manage multiple priorities independently.
Proficiency in Microsoft Suite; experience with Salesforce or other CRMs preferred.
Strategic Thinker: Translates market insights into actionable growth and retention strategies.
Solutions-Oriented: Proactively addresses challenges with a focus on outcomes.
Growth Mindset: Committed to continuous improvement for self and team.
Intellectual Curiosity: Seeks to understand client needs, industries, and evolving best practices.
People Developer: Invested in coaching, mentoring, and building strong teams.
Member-Centric: Champions the client experience while balancing commercial objectives.

Responsibilities

Lead and support sales and member engagement (customer success) team.
Own revenue performance for an assigned market segment, including new business acquisition, onboarding, engagement, expansion, and renewal.
Monitor pipeline health, forecast accuracy, and quota attainment across the assigned market segment.
Oversee customer success strategy to ensure strong retention, adoption, renewal, and member value outcomes.
Support the team in conducting substantive conversations with directors and executives to understand board challenges and recommend NACD solutions.
Develop and maintain a strong understanding of NACD's governance products, experiences, and members, serving as a resource for direct reports on benefits positioning, use cases, and member facing questions.
Partner cross‑departmentally to enhance the value of membership and develop segment‑specific benefits, communications, and services.
Identifies and coordinates internal and external resources to deliver training and development for team members.
Recruit and onboard across sales and engagement, to ensure new hires ramp up quickly, understanding market segment and products.
Coach, develop, and performance manage team members across sales and engagement functions.
Represents NACD at internal and external events.
Performs other duties as assigned.