Ticketing & Membership Manager

Monmouth University • West Long Branch, NJ

4d • $65,000 - $70,000 • Onsite

About The Position

The Bruce Springsteen Center for American Music is a nonprofit organization dedicated to preserving and celebrating the life, music, and cultural impact of Bruce Springsteen and the broader story of American music. With an annual operating budget of nearly $5 million, the Center is entering an exciting new chapter. On June 7, 2026, the Center will open its permanent 30,000 square-foot Building open to the public, providing daily access to its archives, exhibitions, and educational programming. The Center anticipates welcoming more than 50,000 visitors annually—approximately 160 guests per day—requiring a strategic, customer-focused, and operationally strong ticketing function from day one. Position Summary: The Ticketing and Membership Manager will be responsible for the development, implementation, and management of the Center’s general admission ticketing operations, event ticketing and the founding strategy for a new membership program. This individual will establish policies, pricing structures, CRM systems, reporting processes, and internal workflows that ensure a seamless visitor experience and sound financial controls. This is a foundational leadership role for a growing cultural institution. The ideal candidate will combine strategic thinking with operational excellence and a strong understanding of visitor services, revenue optimization, and nonprofit collaboration. This is an in-person, on-campus, non-remote position based in West Long Branch, NJ. For more information about the Center, please visit springsteenarchives.org.

Requirements

• 5+ years of experience in ticketing, box office management, visitor services, or revenue operations in a museum, performing arts venue, cultural institution, or comparable organization.
• Demonstrated experience managing a CRM and/or ticketing system.
• Experience developing pricing strategies and revenue projections.
• Strong analytical skills with experience in reporting and financial reconciliation.
• Proven self-starter with the ability to build systems and processes from the ground up.
• Excellent organizational, communication, and project management skills.
• The ability to work occasional nights and weekends, as needed.

Nice To Haves

• Experience launching or scaling a membership program.
• Experience in a start-up or rapidly growing nonprofit environment.
• Familiarity with audience segmentation, digital marketing integrations, and data-driven campaign strategy.
• Experience with Tessitura platform.
• Knowledge of nonprofit financial practices and internal controls.

Responsibilities

• Serve as the lead and key interface between the public and the Center for all ticketing related needs and issues.
• Develop and implement a comprehensive ticketing strategy for general admission, event ticketing and special promotions.
• Establish pricing models, discounts, group sales policies, and promotional strategies aligned with revenue and access goals.
• Manage the ticketing platform and CRM system—a new partner of Tessitura.
• Design and document policies, procedures, and internal controls for ticket sales and revenue handling.
• Oversee daily ticketing operations, ensuring accuracy, efficiency, and a high-quality visitor experience.
• Forecast attendance and ticket revenue; monitor performance against projections.
• Develop reporting dashboards and analytics for leadership, including attendance trends and sales performance.
• Develop a founding strategy for a tiered membership program, including benefits, pricing, and growth projections.
• If approved, lead the implementation of the membership program, including CRM configuration, fulfillment processes, renewals, and stewardship workflows.
• Coordinate with Marketing to develop acquisition and retention campaigns.
• Track and analyze membership growth, retention, and lifetime value metrics.
• Ensure ongoing collaboration with Monmouth University’s University Advancement team to ensure seamless strategy and implementation.
• Partner with Monmouth University’s Finance and Advancement Operations and Services to ensure accurate reconciliation, cash controls, reporting, and compliance.
• Collaborate with Marketing on ticket and event promotions, audience segmentation, and targeted campaigns.
• Coordinate with appropriate internal staff and when appropriate, Monmouth University's University Advancement staff, to ensure smooth on-site ticketing and admissions processes.
• Support special events and programs requiring advance ticketing or capacity management.
• Establish standard operating procedures and documentation for all ticketing and membership functions.
• Recommend staffing levels, training plans, and performance standards as visitor volume grows.
• Stay informed on industry best practices in museum and cultural institution ticketing and membership management.

Benefits

• 403(b) Retirement Plan (8% employer contribution)
• Generous Paid Time Off
• Medical, Dental & Vision Insurance Benefits
• Tuition Remission for employee upon hire
• Tuition Remission for spouse or civil-union partner and IRS dependent after one-year of full-time continuous employment
• Employer paid Short & Long-Term Disability
• Employer sponsored Life Insurance
• Employee Assistance Program (EAP), FSA, Telehealth and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees